Office Supervisor or Manager

Staffmax is currently seeking a Office Supervisor or Manager with Level II insurance. 

• Provide appropriate insurance products and services based on customer needs, in accordance with the insurance companies’ standards
• Gather all necessary information for the completion of documentation required, and verify for accuracy and completeness
• Prepare and communicate all policy documentation, letters, certificates, binders of insurance, endorsements and renewals in an accurate and timely manner
• Contact customers regarding annual renewals, gather all relevant information necessary to make changes if required
• Assist customers with account-related requests
• Provide information about available payment options
• Complete claim information and communicate/liaise with insurance company
• Research and resolve customer concerns
• Process necessary paperwork and update computer system in a timely manner
• Maintain up-to-date knowledge of products and services
• Attend Operations Meetings
• Coordinate scheduling for location, work with other locations and/or corporate office regarding scheduling issues (vacation, emergencies, etc.)
• Provide training as necessary for new employees
• Ensure employee understanding of company policies and procedures
• Submit timesheet for department on or before the cut-off
• Strive to minimize staff turnover by providing a positive work environment
• In conjunction with HR, assist with recruitment, training, assignment of duties, performance evaluations, and employee relations
• Ensure sufficient supplies/equipment for efficient operation of location
• Ensure balancing and bank deposits are done in timely manner (including petty cash)
• Run reports (example – Expiry reports)
• Perform other duties as required