Senior Director of Operations - Contact Centre

Looking for a dynamic opportunity in the global contact centre industry? Our client a leading international company is looking for an industry experienced Senior Director of Operations.

ABOUT THE JOB

We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.

The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The role is ideal for performance-driven individuals with experience managing a contact center with large call/interaction volumes.

JOB REQUIREMENTS:

At least 7 years of leadership experience in contact centers, specifically with cross-functional teams Post-secondary diploma or degree with a major in Business

Strong financial acumen

Ability to handle multiple priorities simultaneously

Demonstrated ability to work autonomously as well as with leaders, peers, and clients in other countries