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Service Manager Car Dealership
Located just outside of Winnipeg North our client is seeking an experienced and motivated Service Manager.
With your 5 years of Dealership Advisor/Manager experience, you will lead a large team of techs and advisors to exceed budget year over year. Keeping staff motivated, customers happy and enjoying a work/life balance will be your number one priority.
Perks:
Hours: 7:30-5 PM Monday- Friday (occasional Saturdays)
Full range of benefits
Wage $70-110 Depending on your expertise
Reason for job opening: The current employee is returning after many years to his old position outside of the car dealership industry
Key Responsibilities:
- Customer Engagement: Emphasize the importance of regular vehicle maintenance to prevent and resolve customer vehicle problems.
- Team Development: Take a proactive interest in training and developing the Service Department team.
- Workflow Management: Monitor retail facility workflow, minimize disruptions, and develop team backup abilities for seamless operations during absences.
- Quality Assurance: Review technicians’ work before vehicle release.
- Warranty Administration: OEM: Handle warranty claims, ensure correct processing, and communicate warranty information to customers.
- Performance Review: Analyze monthly sales/profit performance with Parts and Sales Managers to identify improvement areas.
- Customer Service: Review and revise service orders, assist in diagnosing vehicle problems, and ensure parts availability through up-to-date product and service knowledge.
Capabilities:
- Customer Focus: Maintain major responsibilities to customers, promoting enthusiasm and excellence.
- Collaboration: Coordinate with other departments to forecast, review, and revise business plans.
- Attention to Detail: Review work orders to ensure actions are documented per facility policies.
- Independent Management: Effectively manage time and workflow independently.
Work Environment:
- Flat fixed time for mechanics
- Customer Responsiveness: Handle unique customer situations daily.
- Team Analysis: Monitor and analyze the performance of Service Consultants and Technicians.
- Automotive Knowledge: Maintain comprehensive knowledge of automotive systems.
- Parts Collaboration: Interact with the Parts Department to develop promotions and ensure profitability.
- Competitive Analysis: Research competitors’ pricing to set the facility’s service and repair prices.
- Industry Networking: Engage with similar managers, attend district meetings, and participate in training seminars.
- Supplier Relations: Maintain good working relationships with suppliers and outside organizations, following guidelines from MPI, Health and Safety Board, and WCB.
- Adaptability: Fill in for staff shortages as needed, covering duties such as advisor and shop foreman.
Management/Business Skills Required:
- Team Leadership: Assist, coach, and train service team members.
- Customer Relationship: Establish and exceed customer expectations.
- Goal Achievement: Set, track, and achieve department goals.
- Technical Knowledge: Answer customers’ technical questions about car problems, warranties, services, and repairs.
- Recruitment and Training: Develop job descriptions, hire, and train the Service Department team.
- Manufacturer Relations: Develop and maintain a good relationship with the manufacturer.
- Sales Systems Knowledge: Understand automotive repair sales systems.
- Quality Inspection: Review and revise service orders, inspect repair quality.
- Conflict Resolution: Positively resolve customer conflicts.
- Warranty Compliance: Follow warranty administration guidelines and maintain timely submissions and payments.
- Adaptability: Fill all department positions during shortages and understand workload.
- Trend Analysis: Conduct productivity trend analyses for technicians.
- Leadership Skills: Exhibit coaching, organizing, planning, interpersonal sensitivity, and training skills.
- Customer Relations: Serve as the main customer relations contact.
- Deadline Management: Handle frequent deadlines for scheduled and unscheduled tasks.
- Paperwork: Manage detailed paperwork efficiently.
- Technical Proficiency: Perform a large amount of computer work.
Join us to lead a dynamic team and make a significant impact on our customer service and operational excellence!
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