Job description
Gain great experience at a major Canadian Airline! Staffmax is hiring for a temporary administrative contract at our client's head office.
This role offers:
- Full benefits after 30 days
- $500 retention bonus
- A raise after your first 3 months
- Hybrid schedule
Once this assignment ends, there is a chance of extension and the right candidates may be considered for a permanent position.
Workers will be responsible for handling benefits records for our client's employees in Canada and across the globe.
This means you will assist with group benefit enrollments and administration for employees, retirees, managers and other internal/external partners with assistance relating to benefits administration, leaves and HR transactions functions as needed
Key Functions & Accountabilities:
- Group Benefits and Leaves Administration:
- Manage participants eligibility and enrollment.
- Including enrollment of participants’ eligible dependents
- Provide client support for:
- Health and welfare plans in Canada, US and International
- Provide timely responses to all benefit inquiries from employees, via e-mail.
- Including clarification of company policies, relating to benefits and leaves
- Investigate and provide resolution to escalated benefit issues.
- Maintain integrity of standard operating procedures (SOP’s)
- Escalate processing issues with regards to day-to-day transactions.
- Liaison with various stakeholders to review, investigate and resolve issues and facilitate timely Benefits Administration processing
- Participate in testing of Benefits and Leaves Administration modules as required.
- Coordinate and participate in special projects as required.
- Assist in management of pre-payment process for employees on leaves.
Experience & Business Knowledge or Other relevant information:
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- PeopleSoft knowledge and experience an asset.
- Ability to exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion at all times when dealing with employees and sensitive situations.
- Ability to work under pressure with speed and accuracy and establish priorities while maintaining a high customer service level.
- Demonstrated customer-service orientation and high degree of diplomacy.
- Ability to work in a team-oriented environment.
- Excellent interpersonal and communication skills
- Ability to quickly learn new systems.
- Proficient computer skills using Microsoft Office: Word, Outlook, PowerPoint and Excel and ability to manipulate date and produce correspondence, reports and other documents.
- Ability to translate Reports and Queries into common terms.
- Understanding of payroll, asset
- Bilingual (French and English)
