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$ 65,000 – 75,000+ Bonus + Benefits + Stock Options
We are a fast-growing technology company searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re on the hunt for an Application Engineer who will roll up their sleeves and help lead a team from inside the trenches. As a key member of the customer success team, you will help craft the company’s success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver outstanding customer experiences. Our ideal candidate is passionate about analytical skills to identify and troubleshoot customer issues, find solutions, and improve relationships. To succeed in this role, you should have excellent interpersonal, verbal, and written skills and a demonstrated record of delivering results. If this sounds like the type of high-performance environment in which you thrive, we want to hear from you!
Roles and responsibilities
- You’ll ensure successful customer experience, by assisting in formulating the product and technical specifications as per the customer's needs, execute the product implementation procedures and ensure the successful deployment of Brickeye smart construction platforms (e.g. LumiCon) in construction projects
- You’ll analyze challenges in the deployment of products and evaluate working conditions, and develop resolution plans
- You’ll be a know-it-all for the Brickeye smart construction product, host remote training and onboarding sessions with customers and answer product and technical questions from customers
- You’ll troubleshoot and resolve customer issues, triage customer issues to internal teams, and document and manage support tickets
- You’ll collect customer feedback, document feature requests, and participate in internal product reviews
- You’ll ensure our customers gain strong experience with our products and continue to use LumiCon because they couldn’t imagine their job site without it
- You’ll act as the main point of contact between the customers, sales team, and technical team
Required skills and qualifications
- Bachelor of Science in relevant Science, Engineering, or other technical disciplines.
- 1+ years of professional work experience in construction or related field
- Tech savvy. You can generally figure out how electronics works. You love helping others who's not tech savvy
- Excellent communications skills. You are able to explain complex technical concepts for the average Joe to understand
- Ability to analyze data using Excel spreadsheet or similar tools
- Ability to deal with ambiguity. Can deliver results and drive change in loosely defined situations
- Ability to adapt and thrive in a constantly changing environment
Nice to haves
- Experience with wireless and/or sensor technologies
- Experience in designing Zendesk workflows and writing Guide articles
- Experience with Javascript
- Experience working with SaaS products
- Experience managing accounts for a product that solves complex problems across many business units
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