Application Support Analyst in Toronto, ON

City:

Toronto, ON, Canada

Category:

IT

Description:

Location Address: Hybrid (mostly remote, may be required to come in office on an adhoc basis for meetings)
Contract Duration: 6 months
Scheduled Hours: Monday to Friday, 9am-5pm
FTE Opportunity: Yes

Candidate Value Proposition:
The successful candidate will have the opportunity to work within Scotiabank. We are technology partners who help the business transform how our employees around the world work. You can play a critical role in evolving the process around ITSM on a global scale; as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by resolving the issues efficiently and implementing changes properly.

Typical Day in Role:
• Responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment.
• Troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.
• Primary focus is the day to day operations, new project initiative involvement and stability of the existing deployed modules
• As part of your directive to ensure system availability, you may potentially be required to use a 24x7 rotational pager.

Candidate Requirements/Must-Have skills:
1. 3+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization.
2. 2+ years of hands-on working experience as a member of a medium or large sized help desk
3. 2+ years of hands-on experience with the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Field Service Management and Knowledge Management.

Nice-To-Have Skills:
• Bilingual in English/Spanish is a plus.
• Completion or in the process of completing the ServiceNow System Administrator certification is an asset.
• Knowledge and understanding of Java scripting is a definite asset.
• ITIL Foundation v.3 or v.4 certification.

Soft Skills:
• Strong communication skills (verbal/written/presentation) skills with technical peers or business stakeholders.
• Good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs.
• Ability to work as part of a team, as well as work independently or with minimal direction.

Best vs. Average Candidate:
• Knowledge and experience with the Create Now app in ServiceNow
• Team player

Education:
• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field is an asset.

Company:

Staffmax Staffing & Recruiting

, https://www.staffmax.ca

City:	Toronto, ON, Canada
Title:	Application Support Analyst
Category:	IT
EmploymentType:	Contract
Description:	Location Address: Hybrid (mostly remote, may be required to come in office on an adhoc basis for meetings) Contract Duration: 6 months Scheduled Hours: Monday to Friday, 9am-5pm FTE Opportunity: Yes Candidate Value Proposition: The successful candidate will have the opportunity to work within Scotiabank. We are technology partners who help the business transform how our employees around the world work. You can play a critical role in evolving the process around ITSM on a global scale; as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by resolving the issues efficiently and implementing changes properly. Typical Day in Role: • Responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment. • Troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems. • Primary focus is the day to day operations, new project initiative involvement and stability of the existing deployed modules • As part of your directive to ensure system availability, you may potentially be required to use a 24x7 rotational pager. Candidate Requirements/Must-Have skills: 1. 3+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization. 2. 2+ years of hands-on working experience as a member of a medium or large sized help desk 3. 2+ years of hands-on experience with the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Field Service Management and Knowledge Management. Nice-To-Have Skills: • Bilingual in English/Spanish is a plus. • Completion or in the process of completing the ServiceNow System Administrator certification is an asset. • Knowledge and understanding of Java scripting is a definite asset. • ITIL Foundation v.3 or v.4 certification. Soft Skills: • Strong communication skills (verbal/written/presentation) skills with technical peers or business stakeholders. • Good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs. • Ability to work as part of a team, as well as work independently or with minimal direction. Best vs. Average Candidate: • Knowledge and experience with the Create Now app in ServiceNow • Team player Education: • Post-secondary degree in a technical field such as computer science, computer engineering or related IT field is an asset.
Company:	Staffmax Staffing & Recruiting , https://www.staffmax.ca