Application Support Analyst (UNIX)

Staffmax is hiring Application Support Analysts to work for our client, a leading global IT consulting firm. This is a full-time, permanent position.

In this role, you will be primarily working with banks and other major financial institutions.

Requirements 

Ø IT experience in Application/Product support in Production and Non Prod environments
Ø Openshift Container Platform experience.
Ø Messaging tools like Kafka.
Ø Experience in support, maintenance or development of REST, SOAP based application.
Ø Hands on experience with Unix
Ø Good working knowledge on SQL.
Ø Good knowledge of DB Objects and experience in query preparation and execution.
Ø Good experience in log analysis, troubleshooting production and non-prod issues.
Ø Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management)
Ø Should have experience with Service management tools like ServiceNow, Jira.
Ø Should have experience in maintaining and creating knowledge articles, PRPs and other support related documentation in knowledge base.
Ø Knowledge of ZEKE batch scheduler or any other job scheduler tool
Ø Knowledge of Devops tools would be good to have. .(GIT, UCD)

Job Functions
Ø Automation of monitoring, recurring work with any scripting language.
Ø Experience in supporting Java and .Net applications.
Additional Comments
Ø Provide application support during business hours
Ø Provide on call support after business hours to correct any critical / time sensitive issues impacting the application.
Ø Resolving Incidents and attending to daily operation requests
Ø Investigation and resolution of production problems & Service Requests (diagnosis, testing & documentation)
Ø Troubleshooting and coordinating resolution
Ø Root Cause Analysis and Application Fixes using problem management process.
Ø Provide on-going monitoring services for all critical hardware, software and all application components.
Ø Enhance monitoring service depending upon the alerts received and automate the resolutions
Ø Health Checks and Automation
Ø Monitoring of Critical Batch Processes
Ø Prepare application release packages in co-ordination with application development team
Ø Submit change requests required for deployment/implementation team
Ø Obtain approvals and submit application release packages for deployment/implementation
Ø Follow DevOps processes
Ø Scripted Automation of Repetitive Manual activities (health checks, manual status reporting, etc.)
Ø Updating the OMS documentation
Ø Run Book automation
Ø Knowledge Management
Ø SLA and KPI reporting         

Sound like a fit? Apply today!