Bilingual Customer Service Representative

Staffmax is assisting our Winnipeg client with the hiring of Bilingual Customer Service Coordinators to facilitate day-to-day interactions with clients. This full-time, Monday to Friday position is located in central Winnipeg, and offers benefits and perks, as well as a great introduction into the Benefits industry through a growing company!

Your duties in this position will consist primarily of delivering superior service to inbound customers in English and French, and assisting with their benefit plan inquiries via phone, e-mail and chat functions. You will assist with an estimated 80 inquiries in the course of a regular work day.

As you grow in your role, you will enjoy access to several superior features and perks, including:

• A comprehensive, in-depth training program
• A continuous professional development program
• An office in a modern building with an on-site gym
• Company-sponsored pension match
• Health and dental coverage starting from your hire date

Job Requirements:

• You must have a demonstrated ability to communicate in written and verbal English and French
• Experience in fast-paced, solution-oriented customer service (such as retail, restaurant, or call centre) is required
• The ability to work from multiple programs and information sources in real time is required
• The ability to interpret complex inquiries and make empowered, effective decisions based on available information is required
• Independent time-management and the ability to multi-task are essential
• You must have experience staying calm and working for a solution in sensitive, confrontational and sometimes uncomfortable situations
• A prior knowledge of insurance and benefits industry is an asset
• Commitment to ongoing improvement and learning is essential

Compensation and Benefits:

• Comprehensive benefits package, including health, dental, and vision coverage.

Additional Requirements:

• Criminal background check will be required.

This is a unique opportunity to join a dynamic team and become the face of a well-established company. If you possess the necessary skills and are eager to contribute to the success of our clients, we encourage you to apply.

At Staffmax, our sole focus is the recruitment and placement of the most talented and qualified candidates. Whether candidates are looking for a permanent career change or the flexibility and experience that can be gained from contract assignments, we can help. Our goal is to get to know our candidates personal and change lives. Staffmax is proud to recruit a workforce that reflects the diversity that Canada has to offer. We encourage candidates who are Indigenous, visible minorities, people with disabilities, and any others who reflect our diverse workforce to self-declare and apply.