Bilingual Human Resource Consultant

Location:Toronto,ON
Contract: February 1,2025 to January 31, 2026

Must have Reliability Clearance

Job Responsibilities

Travel Claim Processing:
o Receive, review and processing travel claims
o Ensure that all required documentation is included and that claims are accurate and complete

Policy Compliance:
o Ensure claims conform to relevant policies, directives, and regulations governing travel expenses, such as the National Defence and Canadian Travel Directive.
Communication and Coordination:
o Provide guidance to member on the proper completion of travel claims and address any questions or concerns they may have regarding the process.
o Liaise with other administrative teams and units to ensure consistent service to verify travel details, resolve discrepancies, and facilitate smooth processing of claims.

Recordkeeping:
o Maintain accurate records of all processed claims and supporting documentation for auditing purposes and future reference.

Other Administrative Duties as Required:
o Support special projects related to the improvement of claims management systems and administrative workflows.
o Ensure adherence to confidentiality and security protocols in handling sensitive 
recruit information.

3.3 HOURS OF OPERATION
The Contractor’s resource must schedule availability on-site five days per week during core hours of operation. Core hours of operation are defined as 07:30 am to 3:30 pm, Monday to Friday.

3.4 DELIVERABLES
The contractor must provide the following deliverables:
o Complete claims for all recruits and staff in accordance with CFLRS administrative standards and policies. This ensure claims are accurate, complete, and up to date as per the requirements outlined by the Technical Authority (TA).
o All deliverables are to be completed in hard or soft copies using appropriate software formats, such as MS Office Suite applications, PDF software i.e. Foxit application, Claims-X management software, as identified by the Technical Authority (TA). Regular audits and updates must align with the Strategic Intake Plan (SIP) timelines and requirements.