Staffmax is assisting our Mississauga client with the hire of a Bilingual Service Contract Specialist to assist with the administration of new and existing client contracts. The successful candidate will bring a combination of education and experience, using their attention to detail and client-service skills to deliver exceptional service to internal and external customers.
Your Duties Will Include:
- Working in the company's Mississauga central office, handling contracts from the US and Canada branches
- Preparing and maintaining new and existing service contracts, and their attendant invoices
- Assisting the field team and clients with the preparation of new service contracts
- Handling and processing of contract terminations and cancellations
- Identifying breaches of existing contracts in a timely manner and escalating appropriately
- Maintaining market knowledge of regulations and changes that can affect contract compliance
- Working with internal and external customers to guarantee fulfillment of contract terms in keeping with regulations and terms
- Physical and electronic file maintenance
- Assisting as necessary in the Request-for-Proposal response process
- Coordinating with the accounting department to confirm accuracy of revenue statements
- Other duties as assigned
Job Requirements
- Prior experience with the management of service contracts is essential
- Careful attention to detail is essential
- The ability to work with sensitive and possibly confidential information is essential
- You must be fully bilingual and fluent in English and French
- As this is an office-based position, the ability to work from a seated and mostly stationary position throughout the day is required
- Prior experience with proofreading and identifying/fixing errors in documents and spreadsheets is a strong asset
- Prior experience in customer-service is a strong asset
- Prior experience in administrative support is a strong asset
- Prior experience with vendor management is a strong asset
If this sounds like a good fit, we'd love to hear from you!
We thank all applicants in advance; only candidates selected for next steps will be contacted.
