Broker Billing Inquiry Specialist (Remote Work-from-Home)

City: Winnipeg, MB, Canada
Title: Broker Billing Inquiry Specialist (Remote Work-from-Home)
Category: Office & Administrative
EmploymentType: Temp

Staffmax is assisting our client in Winnipeg, MB, in recruiting for the position for 4 Broker Billing Inquiry Specialist. This is a remote work-from-home role starting the week of June 26th. Interviews will be scheduled by phone for the week of June 5th. Please find the details of the position below:

Position: Broker Billing Inquiry Specialist (Remote Work-from-Home)

Job Details:
  • The selected candidate will work remotely from their own home.
  • Training will be conducted virtually.
  • Equipment required for the role, including monitors, laptop, cables, keyboard, headsets, and mouse, will be provided and couriered to the employee's address.
  • It is essential for candidates to have highly reliable internet service at their home.

Working Schedule:
  • Workdays: Mondays to Fridays (weekends off).
  • Must be willing to work in different shifts.
  • Work hours: 7.5 hours per day with a 1-hour unpaid lunch break (total of 8.5 hours/day) and 1 paid 15-minute break.

Shift options:
  • 7:00 AM - 3:30 PM
  • 8:00 AM - 4:30 PM
  • 9:00 AM - 5:30 PM
  • 10:00 AM - 6:30 PM

  • Wage: $17.00 per hour

Training Period:
  • The training period will last approximately 2 weeks.
  • Training sessions may run up to 6 hours per day.
  • Training hours are highly likely to be scheduled from 8:30 AM to 3:30 PM (with a 1-hour unpaid lunch). The duration of training for a specific day may vary based on progress.

  • At least 2 years of experience in the Call Centre Industry, preferably with Billing/Insurance.
  • Must have experience in a high-call volume Call Centre.
  • Strong math skills with the ability to analyze complex billing and payment information and draw conclusions.
  • Proficient computer skills including Microsoft Office (Outlook, Excel, Word, Teams).
  • Exposure to the Avaya Telephony system is an advantage.
  • Excellent customer service skills with effective verbal and written communication abilities.
  • Demonstrated experience in providing friendly and respectful customer service.
  • Proficient in timely problem-solving.
  • Skilled in handling difficult conversations.
  • Strong attention to detail, with the ability to express ideas clearly and ask probing questions appropriately.
  • Familiarity with using a computerized billing system.
  • Strong organizational skills, including task prioritization and reprioritization, as well as the ability to multitask.
  • Ability to work collaboratively with team members, sharing knowledge and expertise.
  • We appreciate all the applications received. Only the candidates who are selected will be contacted for further consideration.
Staffmax Staffing & Recruiting