CAD Administrator in Philadelphia, Pennsylvania

City:

Philadelphia, Pennsylvania, USA

Category:

IT

Description:

Staffmax is seeking two CAD Administrators to provide onsite administrative and application-level support at the customer location.

Initially, the CAD Administrators will work closely with project team to assist the customer in the configuration, training, and testing process during their implementation of the Versaterm Computer Aided Dispatch system. During this process, the CAD Administrators must become very proficient with the Versaterm CAD and Mobile applications, inclusive of its features, configurations, infrastructure, and troubleshooting process. The CAD Administrators must also gain a solid understanding of the customer’s dispatch, police, and fire operations.

Following the implementation process, the CAD Administrators will provide ongoing onsite administrative and application-level support. The duties include, but are not limited to:

Providing front-line application support
Assisting the customer with ongoing application configuration, including mapping/GIS related
Submitting application issues to the Versaterm support team
Liaising with Versaterm and Customer technical SMEs, as required, to troubleshoot, and resolve issues
Evaluating, documenting, submitting, and tracking end-user product suggestions
Working closely with Customer to test and apply application updates
Assisting with the evaluation and implementation of new product features
Assisting with ongoing end-user training
Assist with creating and maintaining customer-specific documentation relating to training, configuration, and use cases
Manage desktop/mobile device application installation/updates

THE IDEAL CANDIDATE

The ideal candidates will enjoy working with people and technology. They are often looking for ways to complete work more quickly and efficiently. They are willing to apply themselves to tasks that are both pre-planned and un-scheduled.

QUALIFICATIONS

2+ years of systems implementation, application support, or software administration
Degree/Diploma in Management Information Systems, Information Technology or a related field, or an equivalent combination of education, experience, and training
Extraordinary customer service and relationship management experience
Ability to obtain a security clearance
Experience working in a Public Safety (dispatch, police, fire, and/or EMS) environment is an asset.

ROLE COMPETENCIES

Solid troubleshooting and problem-solving skills
Exceptional verbal and written communication skills
Outstanding organizational and time-management skills
Demonstrated accountability for actions and outcomes
Excellent at collaboration, teamwork, and leadership
Strong critical thinking skills.

We thank everyone who applies. However, only those selected for an interview will be contacted.

Company:

Staffmax Staffing & Recruiting

, https://www.staffmax.ca

City:	Philadelphia, Pennsylvania, USA
Title:	CAD Administrator
Category:	IT
EmploymentType:	Permanent
Description:	Staffmax is seeking two CAD Administrators to provide onsite administrative and application-level support at the customer location. Initially, the CAD Administrators will work closely with project team to assist the customer in the configuration, training, and testing process during their implementation of the Versaterm Computer Aided Dispatch system. During this process, the CAD Administrators must become very proficient with the Versaterm CAD and Mobile applications, inclusive of its features, configurations, infrastructure, and troubleshooting process. The CAD Administrators must also gain a solid understanding of the customer’s dispatch, police, and fire operations. Following the implementation process, the CAD Administrators will provide ongoing onsite administrative and application-level support. The duties include, but are not limited to: Providing front-line application support Assisting the customer with ongoing application configuration, including mapping/GIS related Submitting application issues to the Versaterm support team Liaising with Versaterm and Customer technical SMEs, as required, to troubleshoot, and resolve issues Evaluating, documenting, submitting, and tracking end-user product suggestions Working closely with Customer to test and apply application updates Assisting with the evaluation and implementation of new product features Assisting with ongoing end-user training Assist with creating and maintaining customer-specific documentation relating to training, configuration, and use cases Manage desktop/mobile device application installation/updates THE IDEAL CANDIDATE The ideal candidates will enjoy working with people and technology. They are often looking for ways to complete work more quickly and efficiently. They are willing to apply themselves to tasks that are both pre-planned and un-scheduled. QUALIFICATIONS 2+ years of systems implementation, application support, or software administration Degree/Diploma in Management Information Systems, Information Technology or a related field, or an equivalent combination of education, experience, and training Extraordinary customer service and relationship management experience Ability to obtain a security clearance Experience working in a Public Safety (dispatch, police, fire, and/or EMS) environment is an asset. ROLE COMPETENCIES Solid troubleshooting and problem-solving skills Exceptional verbal and written communication skills Outstanding organizational and time-management skills Demonstrated accountability for actions and outcomes Excellent at collaboration, teamwork, and leadership Strong critical thinking skills. We thank everyone who applies. However, only those selected for an interview will be contacted.
Company:	Staffmax Staffing & Recruiting , https://www.staffmax.ca