Client Assistance Specialist

Staffmax is currently collaborating with our client in Winnipeg, MB for the recruitment of a Client Assistance Specialist.

Position Details:

• Hours: 8:30 AM to 5:00 PM, Monday to Friday
• Wage: $25.00 per hour
• Location: Sherbrook 
• Work Arrangement: Open to hybrid work

Job Description: The Client Assistance Specialist will be responsible for providing dedicated support to our client's platform, with a focus on assisting two staff members. One of the workers will be on an extended vacation, creating an opportunity for a temporary replacement. The role involves diverse tasks, such as setting up user profiles, creating job postings, conducting background checks, and processing payments within the app. The overall objective is to ensure a seamless user experience and maintain the satisfaction of our client's user base.

Qualifications:

• Experience with app usage and troubleshooting
• Strong empathy and customer service skills
• Comfortable with phone-based communication, as the role involves being on the phone throughout the day
• Ability to set up and guide users on app usage and navigate websites
• Provision of a computer and headset for communication purposes

Responsibilities:

• Provide dedicated client support, including profile setup, job posting creation, background checks, and payment processing
• Ensure the proper utilization of the app and address client queries
• Maintain communication with clients, follow up on their needs, and provide assistance as required
• Conduct phone-based interactions with clients

Requirements:

• Completion of a criminal background check
• Reference check is mandatory

Application Process:

• Resumes are currently being accepted, and the selection process will be conducted by our client.

If you possess the required skills and experience and are ready to contribute to a dynamic work environment, we encourage you to apply. This is an excellent opportunity for individuals who are tech-savvy, customer-oriented, and have a strong understanding of app functionalities.

Note: This is a temporary position covering the duration of the extended vacation, with potential for extension based on performance and business needs.