| Description: |
Staffmax has an exciting Client Retention Representative (Credit Specialist) open position. This job is for the individuals who have and can apply their negotiation and persuasion skills to help people in getting back on track. They will also love working in a fast-paced, challenging, and rewarding working environment, passionate about customer service and strive to exceed their personal best.
Responsibilities:
- Provide a stellar customer experience while effectively negotiating creative repayment solutions
- Build trust with members and gain commitment for payment plans.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones.
- Juggle multiple files simultaneously, ensuring each member receives the same level of communication and service.
- Maintain accurate member records on communications and payment terms.
- Monitor and resolve payment related discrepancies
- Develop and nurture strong relationships, through exceptional customer service and financial fitness education.
- Regularly promote and share the products with friends and family, and provide feedback to the team for improvements.
Qualifications:
- At least 1+ years of experience working in either a credit recovery, sales, escalations, or accounts receivable role
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
- Comfortable using MS Office (Word, Outlook, and Excel), as well as Windows operating systems.
- Self-motivated with excellent verbal & written communication skills (you're incredibly persuasive!)
- Strong negotiation and conflict resolution skills.
- High level of detail orientation, you take pride in your accuracy.
- Committed to going above and beyond to make a customer happy.
- Passionate about personal finance and helping people make positive financial decisions.
Compensation:
- Competitive pay
- Full Benefits
- Paid Vacation
Job Type:
Start Date:
|
