| Description: |
Consumer Lending Officer
Location: Manitoba
Employment Type: Full-Time
Recruiter: Staffmax (hiring on behalf of our client)
Position Summary
Staffmax is hiring a Consumer Lending Officer on behalf of our client. This role is responsible for delivering exceptional, needs-based service to both existing and prospective customers through the promotion, sale, and administration of consumer lending products and services. The successful candidate will be an experienced lending professional who thrives in a fast-paced, sales-driven environment and consistently meets or exceeds performance targets.
Key Responsibility Areas
Service Delivery
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Deliver a needs-based, customer-focused service experience aligned with the client’s service model
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Understand customers’ current and future financial situations to recommend appropriate lending products and services
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Respond to customer inquiries related to consumer lending and resolve issues whenever possible, escalating more complex matters as required
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Maintain up-to-date knowledge of lending products, services, policies, and procedures
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Provide additional administrative or service support as required
Core Service Competencies:
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Adaptability to Change
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Customer Service Orientation
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Information Seeking
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Initiative
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Listening, Understanding, and Responding
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Problem Solving and Judgment
Sales & Business Development
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Build and strengthen customer relationships by identifying needs, cross-selling, and promoting appropriate consumer lending products
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Differentiate lending products from competitor offerings and clearly articulate value to customers
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Generate new business through referrals, networking, and proactive outreach
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Refer qualified prospects to internal specialists when appropriate
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Determine and communicate pricing, terms, and conditions to ensure value for both the customer and the organization
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Consistently meet or exceed sales goals related to loan growth, number of facilities, referrals, audit performance, and insurance-related targets
Sales & Growth Competencies:
Operational Excellence
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Assess creditworthiness through credit investigations and financial analysis to manage risk and protect the organization
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Process consumer credit applications accurately and efficiently, providing recommendations or obtaining approvals when outside discretionary limits
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Maintain strong knowledge of and adherence to internal lending, risk management, security, and fraud prevention policies
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Address audit inquiries and irregularities, following up with customers in a timely manner
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Meet service level agreements with internal departments
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Apply best practices and identify opportunities for process improvement
Operational Competencies:
Teamwork & Organizational Contribution
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Actively participate in staff meetings and contribute input as required
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Maintain open communication and collaborate effectively with colleagues to support a positive and efficient work environment
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Support and train team members as required
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Work collaboratively to achieve departmental and organizational goals
Team-Based Competencies:
Education & Experience
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Grade 12 Diploma plus two years of formal business-related education (or equivalent)
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2 to 5 years of job-related experience, or an equivalent combination of education and experience
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Current need is for an experienced candidate with direct consumer lending experience
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Strong sales orientation with a proven ability to meet performance targets in a financial services environment
Position-Specific Information
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This is a sales-focused role dealing exclusively with consumer lending products and services
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High performance expectations related to loan growth, referrals, number of lending facilities, audit results, and insurance-related sales
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Fast-paced branch environment requiring strong organizational skills and the ability to manage multiple priorities
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Ideal for individuals who combine strong sales capability with a commitment to high-quality customer service
Compensation
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