Customer Care Coordinator

The team is committed to responding to all incoming calls, emails, and chats with exceptional customer service, maintaining the highest level of professionalism. We encourage only candidates with a genuine passion for delivering outstanding customer experiences to apply

The successful candidate will be responsible for responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development.

Location: King Edward Street and Dublin Avenue, Winnipeg
Salary:$45000k
Hours of operation:10am to 6pm

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
• Previous customer service experience (inbound contact center, retail, or hospitality)
• Exceptional customer service skills and strong active listening skills
• Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
• Ability to act with care and professionalism in challenging or sensitive situations
• Demonstrated conflict resolution skills
• Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
• Strong time management and multi-tasking skills
• Ability to stay composed and organized in a fast paced, high call volume environment
• Previous experience with insurance or group benefit plan administration and claims is considered an asset

Additional Requirements:
Criminal background check will be required.

This is a unique opportunity to join a dynamic team and become the face of a well-established company. If you possess the necessary skills and are eager to contribute to the success of our clients, we encourage you to apply.

At Staffmax, our sole focus is the recruitment and placement of the most talented and qualified candidates. Whether candidates are looking for a permanent career change or the flexibility and experience that can be gained from contract assignments, we can help. Our goal is to get to know our candidates personal and change lives. Staffmax is proud to recruit a workforce that reflects the diversity that Canada has to offer. We encourage candidates who are Indigenous, visible minorities, people with disabilities, and any others who reflect our diverse workforce to self-declare and apply.