Customer Care Specialist in sault ste, ON

City:

sault ste, ON, Canada

Category:

Office & Administrative

Description:

Customer Care Specialist
Location: Sault Ste Marie ON
Pay Rate: $19.00 – $25.00 per hour (depending on experience)

Job Description
Staffmax is hiring Customer Care Specialists to join a large Customer Care department. As the primary point of contact for customers and retailers, you will provide advice, support, and guidance related to products, services, and promotions. This role requires delivering exceptional customer service while maintaining accurate records of all interactions.

Key Responsibilities

Represent a strong customer-centric brand by creating excellent experiences at every interaction.
Provide customer service support via phone, live webchat, and email.
Develop and maintain knowledge of all products, services, and promotions to provide accurate information.
Uphold Responsible Gambling standards and resources in all customer activities.
Use Contact Centre technology and software applications proficiently.
Meet service delivery and quality targets while managing work tasks efficiently.
Document and record all customer and retailer interactions for monitoring and analysis.
Ensure compliance with privacy, information security, and risk protocols.
Escalate inquiries when needed to ensure quality resolution.
Seek opportunities to improve department processes and customer experience.

Hours of Work

Must be available to work a variety of shifts in a 24/7/365 environment.

Performance Metrics

Quality of service
Customer Experience (CSAT scores)
Average Handle Time (AHT)
Adherence to schedules

Required Skills & Qualifications

Previous experience in a customer service environment; CRM experience is an asset.
Excellent customer service, interpersonal, and communication skills (verbal and written).
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving and multi-tasking skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
Fast and accurate keyboarding skills.
Post-secondary education in Business Administration, Communications, Finance, Marketing, or related field, or equivalent experience.
Proficiency in English required; French is an asset.

Why Join Staffmax?

Competitive pay: $19–$25/hour depending on experience.
Opportunity to work in a dynamic and supportive team environment.
Gain valuable experience in a large-scale customer care operation.

Company:

Staffmax Staffing & Recruiting

, https://www.staffmax.ca

City:	sault ste, ON, Canada
Title:	Customer Care Specialist
Category:	Office & Administrative
EmploymentType:	Permanent
Description:	Customer Care Specialist Location: Sault Ste Marie ON Pay Rate: $19.00 – $25.00 per hour (depending on experience) Job Description Staffmax is hiring Customer Care Specialists to join a large Customer Care department. As the primary point of contact for customers and retailers, you will provide advice, support, and guidance related to products, services, and promotions. This role requires delivering exceptional customer service while maintaining accurate records of all interactions. Key Responsibilities Represent a strong customer-centric brand by creating excellent experiences at every interaction. Provide customer service support via phone, live webchat, and email. Develop and maintain knowledge of all products, services, and promotions to provide accurate information. Uphold Responsible Gambling standards and resources in all customer activities. Use Contact Centre technology and software applications proficiently. Meet service delivery and quality targets while managing work tasks efficiently. Document and record all customer and retailer interactions for monitoring and analysis. Ensure compliance with privacy, information security, and risk protocols. Escalate inquiries when needed to ensure quality resolution. Seek opportunities to improve department processes and customer experience. Hours of Work Must be available to work a variety of shifts in a 24/7/365 environment. Performance Metrics Quality of service Customer Experience (CSAT scores) Average Handle Time (AHT) Adherence to schedules Required Skills & Qualifications Previous experience in a customer service environment; CRM experience is an asset. Excellent customer service, interpersonal, and communication skills (verbal and written). Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving and multi-tasking skills. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams). Fast and accurate keyboarding skills. Post-secondary education in Business Administration, Communications, Finance, Marketing, or related field, or equivalent experience. Proficiency in English required; French is an asset. Why Join Staffmax? Competitive pay: $19–$25/hour depending on experience. Opportunity to work in a dynamic and supportive team environment. Gain valuable experience in a large-scale customer care operation.
Company:	Staffmax Staffing & Recruiting , https://www.staffmax.ca