Customer Engagement & Field Ops Associate — Calgary (6-Month Contract)

Location: Southland Dr SW, Calgary, AB
Pay: $20–$23/hr
Contract: 6 months
Hours: Full-time, 6 days/week with flexible schedule; priority on high-traffic days (especially Saturdays) and some evenings/holidays as needed.

Your primary goal: drive charcuterie sales by talking with shoppers in-store and getting them to try Cicero—the app that powers the kiosk—for 
pairings, recipes, and promos.

What You’ll Do
• On-floor engagement & demos: Spend most of your time near the deli inviting shoppers to try Cicero; give quick demos, answer questions, and convert interest 
into kiosk usage and purchases.
• Promotion tie-ins: Highlight charcuterie pairings, bundles, and promos; coordinate with store staff on sampling/signage when available.
• Flex scheduling for peak days: Plan coverage around store traffic with emphasis on Saturdays; coordinate with managers on event/sampling windows.
• Daily store visits (One location): Perform opening checks and end-of-day verifications; address issues promptly.
• Hardware health: Inspect kiosk, peripherals, power/network, mounts; swap components as needed (with spares provided).
• Software readiness: Confirm the Cicero kiosk app is responsive, content is current, and the AI assistant is usable from an end-user perspective.
• Store partnership: Build rapport with deli and store leadership; capture feedback; ensure they’re happy with kiosk performance and impact.
• Telemetry & reporting: Verify data is flowing (sessions, interactions, assisted baskets, conversions); log daily metrics/observations for roll-up reports.
• Triage & troubleshooting: Identify whether issues are hardware, network, or software; execute playbooks; escalate to the dev team with clear notes.
• Quality & uptime: Track incidents, time-to-resolution, and kiosk uptime; help schedule preventive maintenance.
• Training refreshers: Provide brief refreshers for new associates; share quick tips 
and best practices.
• Cross-project support: Assist  pre-sales/customer-success tasks (demos, trainings) and basic project coordination as needed.

What You’ll Bring
Located in Calgary with reliable transportation; comfortable traveling between two stores each day.
Outgoing, customer-facing communicator: Proactive about starting friendly conversations; comfortable encouraging trials and upselling without being pushy.
• Sales or customer-facing experience: Retail demos, promotions, or B2B support; comfortable working toward usage/engagement goals.
• Flexible availability: Able to work peak traffic times (especially Saturdays), with 
occasional evenings/holidays.
• Pre-sales / Customer Success exposure: Running quick demos, capturing requirements/feedback, onboarding tips, and follow-ups.
• Project coordination/PM basics: Scheduling, status notes, checklists, and risk/issue tracking.
• Technical aptitude (no coding required): Confident with basic troubleshooting of kiosks/tablets, Wi-Fi/ethernet checks, app restarts, and peripherals.
• Process-oriented: Diligent with checklists, logs, and documentation; strong attention to detail.
• Problem-solver: Calm under pressure; able to isolate issues and follow escalation playbooks.
• Physical readiness: Able to lift/move up to ~30 lbs for occasional hardware swaps.
• Tools: Owns a smartphone; comfortable with email, chat, ticketing forms, and simple dashboards.

Nice to Have: Grocery/retail operations experience; prior field service or brand ambassador work; familiarity with AI assistants or kiosk deployments.

Schedule & Terms
• Contract length: 6 months
• Requirements: Background check and in-store safety compliance as required by retail partners