Staffmax Staffing & Recruiting has partnered with our clients, a leading consumer reach and engagement company in North America, to hire for immediate start, a Bilingual Customer Experience Specialist (English/French).
Our clients utilize unique and data-led strategies to reach their most valuable customers. The Customer Experience Specialist provides exceptional customer service and handles everything from receipt processing and data entry to quality control, and other general tasks related to the day-to-day success of the company.
This opportunity is ideal for someone looking to grow with the organization.
Responsibilities and Duties
- Correspond with customers on a daily basis through a variety of media (phone, Apps, email, social media etc)
- Record and log various service issues through the use of a ticketing system
- Review receipt and processing data to ensure accuracy and report any issues that occur
- Collaborate with service technicians to address customer issues
- Identify emerging trends in member feedback and escalate to the appropriate team when necessary
- Manage customers data and information with confidentiality
- Provide feedback of product issues in the field to help improve product design
- Review feature functionality for quality assurance, accuracy, and completeness
- Translation work of marketing/technical documentation to improve our global presence
Qualifications and Skills
- Excellent customer service skills with fluency in English and French (required)
- Training will be provided while on the job
- Proactive team player with creative mindset
- Passionate, resourceful problem-solver
- Individual must be able to adapt and learn on the fly
- Exceptional communicator, positive quick reactionary skills
- Computer savvy with flare for numbers and data
- Ability to work in a fast-paced environment
- Technical troubleshooting considered an assist
- Remote working, must have a reliable computer and internet connection
- Ability to multi-task
- Must have competent technical skills (Microsoft Office, Google products etc.)
- Must be available to work one weekend day per week
- College or university education
Pay:
- $40,000-$45,000 per year (DOQ)
Benefits:
- Paid vacation
- Extended Health Care
- Vision Care
- Dental Care
Schedule:
- 8 hour shift
- Monday-Friday (one weekend day per week)
Work Remotely:
