Customer Representative / Order Desk

Job description

Staffmax is looking for an experienced customer service representative to join our client's team! They are a building supplies company with over 100 years of service in the Winnipeg and North American markets.

The role of Customer Service Representative entails direct interaction with customers, both in-person and through phone communications, to address their needs regarding a diverse range of metal building products offered. This position requires meticulous attention to detail, including accurate pricing and order input using our manufacturing software. As a valued member of the sales team, the incumbent will embody the brand's values and ensure positive customer experiences.

• $60-65,000
• Health and dental $2000 spending allowance
• 8-4:30 pm Monday to Friday

Key Responsibilities:

• Promptly respond to customer inquiries, orders, and requests via phone and email.
• Promote supplementary products that enhance our existing manufacturing line.
• Identify potential avenues for future sales opportunities.
• Efficiently and precisely enter orders into the designated system.
• Communicate essential information to the operations team.
• Handle credits and returns promptly and accurately.
• Professionally resolve issues by clarifying concerns, researching solutions, implementing alternatives, and escalating unresolved matters as needed.
• Coordinate shipping logistics for customers.
• Offer pricing information and assist customers in selecting products that align with their design prerequisites.
• Document all completed price inquiries and follow up within specified timelines.

Competencies and Qualifications:

• Successful completion of high school or equivalent is mandatory.
• 5+ years' experience within the building products sector.
• Familiarity with metal roofing, flashing, aluminum rainware, and vinyl siding is advantageous.
• Demonstrated capacity to anticipate customer requirements.
• Comfort with initiating outbound calls to existing customers.
• Quick acquisition of technical details specific to CSM products and accessories.
• Proficiency in Microsoft Excel, Word, and Outlook, along with excellent typing and computer skills.
• Exceptional English communication skills, capable of driving sales through phone interactions.
• Proficient abstract reasoning and the ability to comprehend 3D drawings.
• Experience in estimating and takeoff from blueprints would be beneficial.

Does this sound like a fit for you? Apply Today!

At Staffmax, our sole focus is the recruitment and placement of the most talented and qualified candidates. Whether candidates are looking for a permanent career change or the flexibility and experience that can be gained from contract assignments, we can help. Our goal is to get to know our candidates personal and change lives. Staffmax is proud to recruit a workforce that reflects the diversity that Canada has to offer. 

We thank every one of you who applies, however only those we choose to interview will be contacted.