| Description: |
We are hiring for Account Manager Potion(customer Service) in Bolton. ON.
This is a full time permanent position.
Pay Rate- $50,000-$53,000 per annum
Extended Benefits Package.
Monday - Friday 7:30am-4pm
Duties:
- Responsible for all orders received at Agents & overseeing Final Deliveries by;
- Being Main Liaison with Agents and Vendors to problem solve any issues with regards to deliveries
- Keeping internal Systems & Programs updated
- Communicating with Agents to ensure all deliveries are scheduled in timely manner
- Ensure all delivered orders are imaged with the corresponding POD for billing
- 1st level escalation on Customer complaints
- Responding to Complaint Emails.
- Minimum 2-3 year of experience in a customer service & customer account role where demonstrated professionalism is a prime requisite;
- Strong verbal and written communication and effective listening skills;
- Strong computer skills, with a proficiency in Microsoft Office, and working experience with ERP systems;
- Detail-oriented, with a demonstrated ability to multi-task and manage time effectively;
- Reliable, hardworking, enthusiastic
- Self confident, comfortable interacting with prospective customers,
- positive mentality
- Experience in a warehousing, distribution, customer focused and fast-paced environment;
- Great customer service focus and ability to resolve customer issues (e.g. pricing, service, warranty complaints, etc.)
- Ability to organize and carry-out daily, weekly and monthly schedules
- Liaison between Customers, Delivery agents and clients
- Ensure all orders are scheduled for delivery upon arrival
- Problem Solving and Handling escalated customer issues (poor delivery experiences, damaged items, lost orders etc.)
- Confirm deliveries are completed and review all PODs
- Update internal systems & keep Client portals up to date
- Create, review & send various reports (heavily deadline driven) using Google Docs & Excel
Please note we thank all applicants for their interest, however only those selected for interviews will be contacted.
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