Customer Service Manager - Residential Developer
City: | 461 Green Road Unit 10 Stoney Creek , L8E 5B4 Ontario, Canada |
Title: | Customer Service Manager - Residential Developer |
Category: | |
EmploymentType: | Permanent |
Description: |
Location: Stoney Creek, ON
$80k to $90K + Benefits The Customer Service Manager leads and manages a superior post-construction team. They are responsible for delivering a quality finished home to the Homeowner's satisfaction and in accordance to standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reporting to the Director of Construction, the Customer Care Manager in this position will involve (but is not limited to) carrying out the following tasks, and includes working with a team of trades and other technical professionals, to achieve this: • Manage department to minimize and prevent Tarion intervention • Meet with difficult homeowners to rectify their complaints to avoid requests for conciliation as required • Meet with homeowners who have requested conciliation, investigate their complaints, and update the Director of Construction, GM, and President, with the findings • Attend conciliations, or tribunal hearings as a Company representative, as required • Comply with findings of the Tarion Conciliation Report and ensure repairs are completed within specified time frames • Ensure all warrantable repairs are scheduled and completed to minimize repeat trade visits, and to address repairs within a timely manner • Ensure that all warranty work is being conducted by the Trades and not Service Technicians • Manage the resolution of Service / Trade disputes and conduct regular service meetings with difficult trades as required, notifying & inviting the Director of Construction and GM • Ensure all warranty documents have been delivered and reviewed with the homeowner on closing • Ensure homeowner understands the PDI, closing, follow up, and warranty process via an educational seminar and homeowner interactions • Ensure PDI appointments are scheduled with homeowners and PDI staff • Conduct PDI’s when required REQUIRED SKILLS & QUALIFICATIONS: • Minimum of 3 years experience in similar role • Thorough understanding of Tarion Warranty Program • Thorough understanding of Ontario Building Code • MS Office, Builder Lynx If interested, please forward updated resume at amit.nagpal@staffmax.com |
Company: |