Customer Service Rep - Tech Support

City: Winnipeg, MB, Canada
Title: Customer Service Rep - Tech Support
Category: Sales
Employment Type: Permanent

Here's the Work from Home permanent full time job you've been looking for!

One of Winnipeg's leading companies is hiring Customer Service - Sales oriented staff to provide support to customers for technology products: Smartphones, laptops, Smartwatches, computers, tablets)
Location: Winnipeg
Remote: Work from Home (subject to change possibly in future)
Language required: English
Hours of Operation: Mon-Sun, 7a-11p CST; must have open availability
Hiring Immediately

Wage: $14.40 an hour after 6 weeks

Remote Requirements
- Maintain a secure, high-speed internet connection
- Ability to plug in the ethernet cable into a modem
- Have a dedicated workspace in their homes or remote locations to provide services to the Company
- Ability to come into the campus to pick up equipment

Role you'll do:
- desire to deliver exceptional customer service
- Perform inbound/outbound calls to understand and work to resolve customer problems
- Actively listen to the customer, and show empathy and patience
- Provide a high level customer interaction 
- Provide pre-sales consultative solutions, which explain features and advantages of products to customers who call the Retail Contact Center Sales and Service team
- Sell and provide sales support to drive incremental revenue while ensuring the highest level of customer satisfaction from survey scores
- Capture all required data elements in the customer’s online store and other systems of record as required by training and operational procedures

Who you are:
- Strong verbal communication skills
- Good listening skills
- Ability to conduct internet speed test result
- Minimum Download speed must be >20 Mbps
- Minimum upload speed >3 Mpbs
- IOS, Smartphone, Tablet, PC, or MAC experience
- Have a dedicated workspace in their homes or remote locations to provide services to the Company
- Able to work in an environment for their assigned shift without face to face interaction

We thank everyone who is interested however only candidates being considered will be contacted.

Staffmax Staffing & Recruiting