Customer Service Rep/Administrator

Staffmax Staffing and Recruiting is currently assisting our client in an urgent need of a Customer Service Rep/Administrator for their plumbing, heating & service company in their Kelowna, BC location. 

Please ensure you have worked in a similar capacity in the same industry before applying

Wage and benefits: 

• $52,000
• Extended health benefits; 
• Life and Disability insurance; 
• Retirement packages, etc.

This position will provide customer service, service scheduling and installation appointments, and administrative support for the location, including communicating with suppliers & vendors, customers, technicians and sourcing of parts, in an efficient manner.

Duties and Responsibilities

• Schedule service calls and installation appointments
• Communicate with vendors/suppliers, and team members
• Sourcing of parts both internally and externally
• Receive and attend to customers both on the phone and in person, and help resolve their complaints
• Ensure all qualifying warranty parts are identified and cataloged. 
• Any other duties as may be assigned.

Qualifications

• 2 years minimum experience in similar position, in the same industry.
• Strong interpersonal, organizational, and customer service skills.
• Able to demonstrate computer skills including working knowledge of Microsoft Office. 
• Working knowledge of parts sourcing, dispatching and plumbing & heating industry experience is preferred. 
• Demonstrated ability to manage multiple tasks and meet deadlines.

Please send resume ASAP if you are qualified.

We thank everyone who applies, but only those meeting the requirements will be contacted.