Customer Service/Accounts Rep


City: Winnipeg, Manitoba, Canada
Title: Customer Service/Accounts Rep
Category:
Employment Type: Permanent
Description:

Staffmax Staffing is working with our clients to hire 2 experienced Customer Service/Accounts Representatives to provide support for internal and external clients in BC, Maritime, the Prairies. These are Full-Time Permanent positions that are based in Winnipeg, MB.  

Qualifications & Experience:

  • Minimum 2-3 year of experience in a customer service & customer account role where demonstrated professionalism is a prime requisite;
  • Strong verbal and written communication and effective listening skills;
  • Strong computer skills, with a proficiency in Microsoft Office, and working experience with ERP systems;
  • Detail-oriented, with a demonstrated ability to multi-task and manage time effectively;
  • Reliable, hardworking, enthusiastic
  • Self confident, comfortable interacting with prospective customers,
    positive mentality
  • Experience in a warehousing, distribution, customer focused and fast-paced environment;
  • Great customer service focus and ability to resolve customer issues (e.g. pricing, service, warranty complaints, etc.)
  • Ability to organize and carry-out daily, weekly and monthly schedules

Duties & Responsibilities:

  • Liaison between Customers, Delivery agents and clients
  • Ensure all orders are scheduled for delivery upon arrival
  • Problem Solving and Handling escalated customer issues (poor delivery experiences, damaged items, lost orders etc.)
  • Confirm deliveries are completed and review all PODs
  • Update internal systems & keep Client portals up to date
  • Create, review & send various reports  (heavily deadline driven) using Google Docs & Excel

Schedule:

  • Monday - Friday
  • Start Times vary dependent on Zone Coverage; BC to start @ 10am – Maritimes to start @ 6am, Prairies to start at 8:00)

Compensation:

  • $40k-$45K per annum
  • Extended Benefits Package

 

Company:
Staffmax Staffing & Recruiting