| Description: |
Staffmax Staffing is working with our clients to hire 2 experienced Customer Service/Accounts Representatives to provide support for internal and external clients in BC, Maritime, the Prairies. These are Full-Time Permanent positions that are based in Winnipeg, MB.
Qualifications & Experience:
- Minimum 2-3 year of experience in a customer service & customer account role where demonstrated professionalism is a prime requisite;
- Strong verbal and written communication and effective listening skills;
- Strong computer skills, with a proficiency in Microsoft Office, and working experience with ERP systems;
- Detail-oriented, with a demonstrated ability to multi-task and manage time effectively;
- Reliable, hardworking, enthusiastic
- Self confident, comfortable interacting with prospective customers,
positive mentality
- Experience in a warehousing, distribution, customer focused and fast-paced environment;
- Great customer service focus and ability to resolve customer issues (e.g. pricing, service, warranty complaints, etc.)
- Ability to organize and carry-out daily, weekly and monthly schedules
Duties & Responsibilities:
- Liaison between Customers, Delivery agents and clients
- Ensure all orders are scheduled for delivery upon arrival
- Problem Solving and Handling escalated customer issues (poor delivery experiences, damaged items, lost orders etc.)
- Confirm deliveries are completed and review all PODs
- Update internal systems & keep Client portals up to date
- Create, review & send various reports (heavily deadline driven) using Google Docs & Excel
Schedule:
- Monday - Friday
- Start Times vary dependent on Zone Coverage; BC to start @ 10am – Maritimes to start @ 6am, Prairies to start at 8:00)
Compensation:
- $40k-$45K per annum
- Extended Benefits Package
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