DATA ENTRY CLERK – CUSTOMER SERVICE-Permanent

DATA ENTRY CLERK – CUSTOMER SERVICE

 

Location: Mississauga

Term: Permanent, full time

Pay Scale: Salary: 40K + Benefits

Start date: as soon as possible

 

To provide exceptional Customer Service to customers by handling their questions and concerns using strong communication skills and professionalism. This position will also assist the Customer Service Department in multiple areas with a focus on data entry.

 

ESSENTIAL JOB RESULTS

• Process immediate orders for independent accounts via fax, email and phone within the expected deadline.

• Complete all data entry for Customer Service.

• Verify and ensure accuracy of data in the system.

• Track all customer orders and shipments in the system.

• Assist customers by answering queries, problem solving and providing detailed information.

• Run weekly and monthly reports to maintain a clean order bank.

• Create customer skus in the system.

• Enter booking orders.

• Review web form orders

• Prepare manual credit/invoices with appropriate back-up.

• Check availability of product.

• Check and respond to consumer requests through infocanada emails.

• Check and respond to customer requests through order desk emails.

• Process cancellations.

• Complete general filing / Scanning

• Process Return Authorizations

• Any other duties that arise from time to time.

 

JOB QUALIFICATIONS & COMPUTER SKILLS REQUIRED

• Excellent communication skills both verbal and written.

• High attention to detail and well organized.

• Able to handle deadlines and multiple priorities.

• Intermediate working knowledge of Microsoft applications.

• Pleasant and professional.

• Team player.

EDUCATION AND EXPERIENCE

• 1-2 years of office experience.

• College Diploma in a related field;