Data Entry /Order Processor - Oracle
City: | 6774 Financial Drive Mississauga, L5N 7J6 Ontario, Canada |
Title: | Data Entry /Order Processor - Oracle |
Category: | Other Specialties |
EmploymentType: | Contract |
Description: |
The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts
the subsequent processing and management of those orders. Work is typically conducted via telephone, and requires reporting to work at Mississauga location on a regular scheduled basis. This is a temporary position for 6 months Location: 401 & Financial Drive, Mississauga Pay Rate:$25-27/hr Term: Temporary position-6 months ESSENTIAL FUNCTIONS: ? Perform daily order management and department functions including: ? Determination of customer need. ? Definition of specific part(s) requirements/number. ? Check/confirmation of part(s) availability/delivery. ? Part(s) quoting/pricing. ? Order confirmation, order entry, data input. ? Order follow-up/delivery validation/invoicing. ? Return/warranty claim processing. ? Credits. ? Interact with local cRc Service department personnel to support ordering of parts, shipping, and courier services. ? Interact with other cRc departments to support the customer. ? Process customer returns and repairs. ? Track order processes to ensure delivery dates are met. ? Positive interaction w/customers to best meet practical and emotional needs. ? Ability to follow call structure. ? High degree of customer sensitivity. ESSENTIAL FUNCTIONS: ? Perform daily order management and department functions including: ? Determination of customer need. ? Definition of specific part(s) requirements/number. ? Check/confirmation of part(s) availability/delivery. ? Part(s) quoting/pricing. ? Order confirmation, order entry, data input. ? Order follow-up/delivery validation/invoicing. ? Return/warranty claim processing. ? Credits. ? Interact with local cRc Service department personnel to support ordering of parts, shipping, and courier services. ? Interact with other cRc departments to support the customer. ? Process customer returns and repairs. ? Track order processes to ensure delivery dates are met. ? Positive interaction w/customers to best meet practical and emotional needs. ? Ability to follow call structure. ? High degree of customer sensitivity. MINIMUM REQUIREMENTS: 1. SKILLS/KNOWLEDGE ? Excellent phone conversation and caller management skills. ? Well developed technical writing skills. ? Well developed technical communication skills. ? Courteous, helpful and professional demeanor. ? Manages many tasks simultaneously, well organized. ? Handles potentially frustrating situations with customers positively. ? Ability to read technical manuals and engineering drawings helpful. ? Efficient at using computerized business systems, including BaaN, MS-Office, etc. ? Prior exposure to FANUC equipment. ? Works effectively and cooperates with other employees or representatives. ? Oracle based system experience. 2. EXPERIENCE/EDUCATION ? Minimum of Associate Degree in business or related field, or equivalent related work experience. ? Minimum of one year customer service or technical work experience 3. PHYSICAL EFFORT AND DEXTERITY ? Extended sitting, standing, typing, time on the telephone 75% of the time. ? Some lifting and moving of parts for receiving and shipping ( up to 40 Ibs) 4. VISUAL ACUITY, HEARING, SPEAKING ? Good visual acuity, hearing and speaking is required 5. ENVIRONMENT AND SCHEDULING ? Can face peak or overload conditions with calls in queue and associated stress, frustration. ? Willing to work occasional overtime when required to meet special deadlines in response to customer requirements, must be able to work 8:30am to 5:00pm hours. ? Minimal travel required. ? Must be able to work all/any schedule required to support the customer requirements which is subject to change at anytime to support customer and business needs. CORE TRAINING REQUIREMENTS: The following training is required to enable job holders to perform the essential functions of the job. 1. Employee Orientation 2. Email, Spreadsheets and PC Skills 3. Safety Training 4. Hazard Communication Training 5. New Hire Quality/ESP Training We thank all who apply, however only those selected for an interview will be contacted. |
Company: |