Disability Case Manager - HR Department

City: Winnipeg, MB, Canada
Title: Disability Case Manager - HR Department
Category: Office & Administrative
EmploymentType: Permanent

Staffmax Staffing and Recruiting is currently seeking a Disability Claims Manager in a large manufacturing company

Salary and Perks:

  • Wage up to $68,000 DOQ
  • 3% match pension
  • 3 weeks vacation plus birthday off
  • Day one - health benefits start!

Job Summary: As a People Services Coordinator - Claims and Return to Work, you will provide comprehensive support to the organization in the areas of attendance management, disability management, and claims coordination for both occupational and non-occupational accidents/injuries. You will be responsible for overseeing the claims management system and implementing effective return to work programs. Your role will involve working closely with employees, healthcare providers, and external agencies to ensure safe and timely reintegration into the workplace, while continuously improving the claims management performance through proactive prevention programs.

Claims Coordination: Lead the administration and coordination of occupational and non-occupational illness and injury claims, including WCB, STD, LTD, and MPIC. Collaborate with healthcare providers to facilitate appropriate interventions and support employees' safe and timely return to work.

Documentation and Processing: Accurately complete and submit all necessary documentation for claims processing and monitor status changes in the system. Notify payroll of any changes as required.

Point of Contact: Serve as a primary point of contact for employees and management regarding claims management inquiries, providing expert guidance and support.

Subject Matter Expertise: Act as a subject matter expert on disability management issues and employee claims status. Deliver training on the claims management system and return to work programs.

Stakeholder Liaison: Establish and maintain effective communication with medical professionals, WCB, MPIC, STD/LTD providers, and other relevant parties to ensure the exchange of claim information and coordination of return to work efforts.

Reporting and Tracking: Report and track WCB, STD, LTD, and MPIC claims management, generating and distributing reports as required.

Return to Work Coordination: Work closely with employees and management to coordinate and facilitate early and safe return to work opportunities, leveraging the return-to-work accommodation program.

Disability and Wellness Programs: Lead and coordinate programs and services related to disability, health, and wellness education. Monitor claim trends, benefit costs, and industry standards to develop strategies and initiatives.

Attendance Management: Coordinate, administer systems, and provide guidance on company attendance management programs and policies.

Training and Development: Ensure that leadership receives training on disability claims management, return to work, and attendance management programs. Develop and provide training materials as needed.

Employee Relations: Collaborate with leadership and unions to promote positive employee relations and support the achievement of attendance and claims management programs and strategies.

HR Advisory: Provide advice and guidance to employees and leadership on employee and labor relations, harassment/conflict, and progressive discipline matters.

Continuous Improvement: Establish and maintain a continuous improvement program to enhance claims management processes and outcomes.

Satellite Facility Support: Provide support to satellite facilities as assigned.


  • Certificate in Human Resources, Return to Work Coordinators, Certified Disability Management Professional, or equivalent HR-related experience


  • 2-3 years of employee relations, disability management, and return to work programs
  • Strong knowledge of HR laws and regulations, disability management principles, and Occupational Health and Safety and Worker's Compensation Legislation
  • Strong computer skills is required including Excel
  • This role, will also sit on Health and Wellness program teams with opportunities to join the Social committee and/or Human Rights committee

If you feel this is a fit, or know someone perfect for this role, please share!

Staffmax Staffing & Recruiting