IT Support / Service Desk

- Supporting our clients via phone, email, remote login and/or on-site as necessary

- Working service requests all the way through resolution or escalation

- Tracking time and submitting time sheets for work completed

- Prompt and thorough documentation of all work via our ticketing system and documentation portal

- Resolve up to Tier 2 technical support issues

- Escalate Tier 3 technical support issues

- Primarily providing remote support, dispatched on-site as required

- Learn our business model and service offerings

- Communicate our service offerings to prospects & clients

- Performing other duties as required
 

- Must be eligible to work in Canada

- Strong English communication (written & verbal) and customer service skills

- A broadband Internet connection at home

- Must have reliable transportation and a minimum class 5 BC Drivers License

- Microsoft Certified Professional (MCP)

- Minimum of 2 years professional or related experience

- Experience supporting Microsoft Office

- Experience supporting Windows 7/10 Professional & Enterprise

- Experience supporting Mobile handheld devices (Android, iOS)

- Flexible hours (availability) and the ability to work independently with minimal direct supervision

- Experience with Microsoft Servers

- Experience using PSA and RMM tools

- Experience with firewalls, managed switches, VPNs, VLANs, etc.

- Experience in setting up and troubleshooting complex network/firewall scenarios

We thank all that apply however only qualified candidates will be contacted.