Inside Customer Service/Order Desk Administrator

City: Mississauga , ON, Canada
Title: Inside Customer Service/Order Desk Administrator
Category: Office & Administrative
Employment Type: Permanent

Inside Customer Service/Order Desk Administrator


Location: Mississauga, ON

Rate of Pay:$18 to 19/hr

Time: 8:30am to 4:30pm

Term: Fulltime, Permanent


You will coordinate the fulfillment of product/service orders of our development programs into and out of the warehouse.


Objectives & Measurement - Key Responsibilities:

• Provide clerical and administrative office duties including, reception phone - meet and greet clients and visitors, handle couriers etc.

• Reads and routes incoming mail. Locates and attaches appropriate file to correspondence.

• Daily shipping & receiving

• Updating and reviewing inventory lists, cost sheets for accuracy.

• Research and coordinate with various vendors in purchasing and stock inventory.

• Monitor and coordinate inventory requirements, such as minimum maximum levels,

• Receive and review orders in a timely manner

• Invoice using QuickBooks and process payments.

• Processing and closing orders into internal database management software, ensuring accuracy

o Match all packing slips with appropriate invoice and PO and scan as a package to the appropriate electronic folder

o Organizes and maintains filing system and files correspondence and other records. Scanning all documents to their appropriate electronic folder.

o Ship out orders accurately through different carriers utilizing appropriate shipping methods.

o Prepare shipping package, which includes: bill of lading, occasional logistics, picking sheets, address labels, NAFTA documents (when required) and commercial invoice

• Produce accurate, timely and efficient documentation of all inventory transactions.

• Handle emergency orders

• Monthly, quarterly, and annual reporting to management:

o Maintain and prepare weekly schedule reports

o Compiling inventory reports and issuing them to management

o Quarterly and year-end inventory counts

o Investigating inventory shortages and discrepancies

o Maintain accounting system inventory database

o Accounts Receivable reporting and Collections, when necessary

o Month end procedures and reports

o Assists with research, and compiles and transcribes statistical inventory reports

• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.

• Ensure that inbound and outbound shipments are accurate and free of errors, omissions or damages.

• Provides internal customer service assistance to team members for sales orders and other questions/issues as they arise

• Responds to inquires in a timely and courteous manner; delivers strong service and salesmanship on the phone or email.

• Develops productive and supportive relationships with team.

• Aids and performs other tasks, including work on special projects and transactions, as required

• Other administrative and clerical support as assigned



This is a fast pace, high communication position. To be successful you should have experience in the following area:

• 1 year order desk experience, processing orders

• 1 year data entry experience in a fast pace high volume setting

• 1 year inventory management systems experience.

• 1 year shipping experience; familiarity with UPS, Purolator and Fedex process

• 1 year accounting experience; familiarity with QuickBooks

• Post-Secondary education in Business Administration or a related field preferred

• Demonstrate effective oral and written communication

• Ability to prioritize, and manage time effectively

• Enthusiastic, positive energy, result focused and attention to detail.

• Proficient in Microsoft Office (Word, Power Point, Excel and Outlook) and Adobe Acrobat.

• French is not a must but would be an asset.

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