Inside Customer Service/Order Desk Administrator
City: | 205 Matheson Blvd. East | Unit 15 Mississauga , L4Z 3E3 ON, Canada |
Title: | Inside Customer Service/Order Desk Administrator |
Category: | Office & Administrative |
Employment Type: | Permanent |
Description: |
You will coordinate the fulfillment of product/service orders of our development programs into and out of the warehouse. Location: Mississauga, ON Rate of Pay: 45K to 47K/YR Time: 8:30am to 4:30pm Term: Fulltime, Permanent Objectives & Measurement - Key Responsibilities: • Provide clerical and administrative office duties including, reception phone - meet and greet clients and visitors, handle couriers etc. • Reads and routes incoming mail. Locates and attaches appropriate file to correspondence. • Daily shipping & receiving • Updating and reviewing inventory lists, cost sheets for accuracy. • Research and coordinate with various vendors in purchasing and stock inventory. • Monitor and coordinate inventory requirements, such as minimum maximum levels, • Receive and review orders in a timely manner • Invoice using QuickBooks and process payments. • Processing and closing orders into internal database management software, ensuring accuracy o Match all packing slips with appropriate invoice and PO and scan as a package to the appropriate electronic folder o Organizes and maintains filing system and files correspondence and other records. Scanning all documents to their appropriate electronic folder. o Ship out orders accurately through different carriers utilizing appropriate shipping methods. o Prepare shipping package, which includes: bill of lading, occasional logistics, picking sheets, address labels, NAFTA documents (when required) and commercial invoice • Produce accurate, timely and efficient documentation of all inventory transactions. • Handle emergency orders • Monthly, quarterly, and annual reporting to management: o Maintain and prepare weekly schedule reports o Compiling inventory reports and issuing them to management o Quarterly and year-end inventory counts o Investigating inventory shortages and discrepancies o Maintain accounting system inventory database o Accounts Receivable reporting and Collections, when necessary o Month end procedures and reports o Assists with research, and compiles and transcribes statistical inventory reports • Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required. • Ensure that inbound and outbound shipments are accurate and free of errors, omissions or damages. • Provides internal customer service assistance to team members for sales orders and other questions/issues as they arise • Responds to inquires in a timely and courteous manner; delivers strong service and salesmanship on the phone or email. • Develops productive and supportive relationships with team. • Aids and performs other tasks, including work on special projects and transactions, as required • Other administrative and clerical support as assigned Qualifications This is a fast pace, high communication position. To be successful you should have experience in the following area: • 1 year order desk experience, processing orders • 1 year data entry experience in a fast pace high volume setting • 1 year inventory management systems experience. • 1 year shipping experience; familiarity with UPS, Purolator and Fedex process • 1 year accounting experience; familiarity with QuickBooks • Post-Secondary education in Business Administration or a related field preferred • Demonstrate effective oral and written communication • Ability to prioritize, and manage time effectively • Enthusiastic, positive energy, result focused and attention to detail. • Proficient in Microsoft Office (Word, Power Point, Excel and Outlook) and Adobe Acrobat. |
Company: |