| Description: |
Staffmax is hiring an Inside Sales Associate on behalf of our client, a prominent North American manufacturer and distributor of outdoor building products, to join their Langley, BC branch.
Role Overview
As an Inside Sales Associate, you will engage with contractors, distributors, and retailers both over the phone and at the branch counter, assisting them with purchasing products.
Key Responsibilities:
- Conduct discovery conversations with existing and prospective customers to identify opportunities for them to grow their business using our products and services.
- Proactively call current customers to generate orders, arrange scheduled deliveries, and promote special offers or sales.
- Collaborate closely with sales and operations teams to achieve sales goals, earning bonuses and spiffs.
- Provide excellent service through phone sales, data entry, and customer interactions.
Preferred Experience & Knowledge:
- Familiarity with building materials such as metals, woods, plastics, and hardware.
- Experience in DIY retail, construction, or mechanical/electrical industries.
Why Join Us?
- $28.50 per hour (commensurate with experience).
- Quarterly bonus program and spiffs.
- Regular Monday-Friday schedule (typically 8 a.m. to 5 p.m.).
- Health benefits starting after 31 days of employment.
- RRSP with company match.
- Tuition reimbursement up to $10,000 per academic year.
- Generous paid time off.
- Corporate discounts and more.
What You’ll Do:
- Partner with the outside sales team to expand the product offerings and customer base.
- Gather market intelligence from customers on competitive pricing and industry trends, and report findings to the Branch Manager.
- Respond to inbound phone and email inquiries from contractors and retail customers, processing quotes and orders efficiently.
- Provide post-sale support to customers, ensuring satisfaction and repeat business.
- Prepare job order quotes based on customer specifications.
- Maintain clear communication with customers throughout the order and shipment process.
Qualifications:
- High school diploma or equivalent work experience.
- 1-3 years of experience in customer service or sales.
- Strong verbal and written communication skills.
- Proficiency in MS Office applications (Excel required).
Apply today!
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