Intake Coordinator (Claims Examiner)

Location: Winnipeg, MB
Employment Type: Full-Time
Pay Rate: $20.00 per hour
Contract Duration: Until February 2027
Potential for Permanent Hire: Yes
Work Arrangement: In-office training for approximately 1–2 months, followed by a hybrid schedule (2 days per week in office)

Staffmax is currently recruiting an Intake Coordinator (Claims Examiner) for one of Winnipeg's most renowned insurance providers. This is an excellent opportunity for customer service professionals who enjoy working in a fast-paced, detail-oriented environment and are looking to build a career within the insurance industry.

Position Overview

The Intake Coordinator will be responsible for supporting the claims process by reviewing documentation, communicating with plan members and plan sponsors, gathering required information, and ensuring claims are accurately set up and processed according to company guidelines.

Key Responsibilities

• Review claim documentation and contracts to determine eligibility requirements.
• Contact plan members and plan sponsors to obtain missing or incomplete information.
• Conduct outreach calls within established service timelines.
• Communicate professionally via phone and email regarding claim requirements and documentation.
• Investigate discrepancies and follow up on incomplete submissions.
• Prepare and issue correspondence related to claim decisions.
• Process and manage short-duration claims according to established procedures.
• Transfer claims requiring further adjudication to the appropriate internal teams.
• Maintain accurate electronic records and documentation.
• Ensure all information is entered accurately into internal systems.

Qualifications

• Minimum one year of customer service, administrative, or claims-related experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and analytical abilities.
• Ability to understand and interpret detailed instructions and contractual information.
• Strong data entry and keyboarding skills.
• Proficiency with Microsoft Office applications.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Professional phone etiquette and customer service skills.
• Knowledge of medical terminology is considered an asset.
• Previous experience within insurance, disability claims, or benefits administration is considered an asset.
• Bilingualism in English and French is considered a strong asset.

Requirements

• Must be eligible to obtain and maintain a Protected B Security Clearance.
• Ability to work full-time in Winnipeg.
• Comfortable working in a structured and process-driven environment.
• Strong commitment to accuracy, confidentiality, and customer service excellence.

What’s Offered

• Opportunity to gain experience with a leading insurance organization.
• Comprehensive training program.
• Hybrid work arrangement following successful completion of training.
• Potential for permanent employment based on performance and business needs.
• Supportive team environment with opportunities for professional growth.

If you are interested in this opportunity and meet the qualifications above, we encourage you to apply today.

Only qualified candidates will be contacted.