| Description: |
Location: Marion Street, Winnipeg, MB
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay Rate: $18–$20 per hour
Employment Type: Permanent, Full-Time
Service Invoicing & Billing
- Generate invoices based on completed work orders and maintenance reports.
- Verify service fees, technician notes, parts used, travel charges, and other billable items.
- Ensure all billing aligns with service contracts, maintenance agreements, and approved quotes.
- Submit invoices through customer portals when required and maintain complete supporting documentation.
- Process credit memos, revised invoices, and adjustments related to billing errors or service corrections.
Accounts Receivable
- Record and reconcile customer payments (EFT, cheque, credit card, and online portals).
- Maintain accurate aging reports and follow up on overdue accounts.
- Investigate payment discrepancies, short pays, and missing remittances.
- Coordinate with service managers to resolve billing disputes or unclear charges.
- Support credit checks and assist with customer account setup for new service clients.
Customer & Internal Coordination
- Respond to customer inquiries regarding invoices, statements, and service-related billing questions.
- Work closely with service coordinators and field technicians to clarify job details.
- Communicate with parts and inventory teams to confirm pricing and usage for billed materials.
- Assist with month-end closing, including reconciliation of work-in-progress and accounts receivable reporting.
- Maintain organized digital and physical records of invoices, contracts, and supporting documents.
Required Skills & Qualifications
- Experience in invoicing, accounts receivable, or bookkeeping, ideally in a technical or field service environment.
- Strong proficiency with accounting or service management software and Microsoft Office applications.
- Excellent attention to detail when reviewing technician notes, parts lists, and service documentation.
- Strong communication skills for interaction with customers and internal teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Understanding of basic accounting principles and service billing practices.
Preferred Qualifications
- Experience with service management platforms (e.g., ServiceMax, FieldAware, Jobber, ServiceTitan).
- Knowledge of parts pricing and service contract billing.
- Experience in industries such as HVAC, electrical, industrial equipment, IT services, or mechanical repair.
Working Conditions
- Office-based role with regular communication across service, parts, and finance teams.
- Standard business hours with occasional overtime during month-end or peak periods.
- Primarily computer-based work requiring accuracy and attention to detail.
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