Jr. Restaurant Operations Manager


City: Toronto, Ontario, Canada
Title: Jr. Restaurant Operations Manager
Category:
EmploymentType: Permanent
Description:
Staffmax Staffing is helping our clients to hire a Junior Restaurant Operations Manager in Toronto, ON.

Reporting into the Assistant General Manager, the Restaurant Operations Manager is a thoughtful and charismatic leader with strong business acumen and plays an instrumental role in the successful evolution and growth of our brand. They are responsible for the executive oversight of the day-to-day leadership of the restaurants and elevated guest experience. Working alongside the AGM, they will ensure each business meets corporate growth objectives related to revenue, profitability, optimal guest satisfaction and employee development and retention.

The Restaurant Operations Manager works in tandem with the AGM, Front of House, and Heart of House teams to create an unparalleled guest experience while ensuring a leading class experience for all staff members. The Restaurant Operations Manager will possess exceptional accountability for planning, organizing and directing all guest services, food and beverage operations, and development processes while achieving optimal guest satisfaction.

Duties/Responsibilities:

  • Champions the brand’s vision and values and contribute to a culture of positivity and high standards.
  • Create an environment that is warm, welcoming and filled with positivity for guests and employees
  • Uphold our standards at all times and treat everyone with courtesy and respect
  • Lead by example, coaching and mentoring a strong network of managers, ensuring a succession planning pipeline within the organization
  • Encourage the development and investment in our people and identify unique and accessible opportunities for growth
  • Provide direction and support to leadership in attaining financial and operational goals.
  • Hold all leadership team members accountable to established CHG and statutory standards, included ensuring required staffing levels are maintained company wide
  • Coaching leadership on staff performance in accordance with established elevated service standards, ensure staff knows and adheres to established steps of service and service standards
  • Analyze, research and evaluate service issues, market trends and competitive offerings to provide market and data-driven insights to inform the company strategy and priorities
  • In collaboration with key stakeholders, lead company-wide development initiatives for leadership and emerging talent and foster a culture of continuous learning and on-going development
  • In collaboration with key stakeholders, employee engagement workshops with senior team or junior managers to develop our future leaders
  • Enforces adherence to health and safety standards within all location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • Ensure restaurant environment and atmosphere standards are upheld with routine maintenance and cleaning
  • Ensure complete and timely execution of corporate & local marketing programs
  • Create and maintain regular, ongoing communication standards in Operations (e.g., pre-shift briefings, staff meetings).
  • Participates in all leadership meetings, weekly operations and strategic planning meeting
  • Continually investigate and introduce process improvement measures
  • Provide floor coverage
  • Ensuring evolution of the restaurant

Qualifications/Experience:

  • 5 years management experience. Fine dining experience is considered an asset.
  • Fully understand and embody the Restaurant's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
  • Thrive in a collaborative environment
  • A proactive team player that embodies our spirit of entrepreneurship and mutual respect
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Bachelor’s Degree / Higher Education Qualification. Preference for candidates with a concentration in fine dining.
  • Results-oriented and impeccably organized

Salary:

  • $55K-$60K/year
  • Medical, Dental & Life insurance
  • Opportunities to grow and develop your career with our ever growing company
  • Mentorship and guidance by top hospitality professionals in the city
We thank all applicants who applied but only the selected candidates will be contacted.
Company:
Staffmax Staffing & Recruiting