Manager of Service EHI

Bilingual French Manager of Service
Equity Hiring Initiative (EHI)

• $106,953–$138,222
• Company paid Comprehensive health, dental, life, and disability benefits
• Pension plan (transferable from the same benefit provider)
• Generous leave, including 4 weeks' vacation after 6 months
• 10 days rest instead of overtime
• 35 hours of leave for personal use
• Flexible work arrangements
• A collaborative culture focused on learning, equity, and continuous improvement

Summary:

Our client is committed to building a workforce that reflects the diversity of our city and the communities we serve. This position is designated under the Equity Hiring Initiative (EHI), in accordance with Section 14 of the Ontario Human Rights Code.

Reason for hiring: Existing Vacancy

We welcome applications from qualified candidates who self-identify with one or more of the following underrepresented groups:

• Indigenous Persons
• Visible Minority Persons, including newcomers to Canada
• 2SLGBTQIA+ Persons
• Persons living with Disabilities

Only applicants who self-identify with one of the above groups will be considered for this role.

We are seeking a French Bilingual Service Manager to join our leadership team and help shape high-quality, culturally responsive services for children, youth, and families. This is a meaningful leadership role where your strategic insight and commitment to equity will influence programs, guide frontline teams, and contribute to positive change across Ottawa.

Responsibilities:

Reporting to the Director of Service, the Manager of Service provides leadership and oversight for all service delivery within a designated area. You will ensure programs meet legislative requirements, Ministry standards, and company policies while supporting staff, strengthening community relationships, and promoting data-informed, equity-driven practice.

Strategic & Program Leadership

• Participate in annual planning and forecasting service needs.
• Develop service plans aligned with the company's Strategic Plan.
• Analyze case data to identify trends and support evidence-based decisions.
• Support the development and refinement of policies and procedures.

Service Delivery Oversight

• Ensure timely, high-quality services in alignment with CYFSA and Ministry standards.
• Monitor service levels, workloads, and workflow efficiency.
• Manage and resolve client complaints with sensitivity and accountability.

Staff Leadership & Development

• Lead, mentor, and support Supervisors and Project Management Coordinators.
• Implement tools to monitor performance and ensure compliance with standards.
• Foster a collaborative, supportive, and learning-focused team culture.

Quality Assurance & Data-Informed Practice

• Oversee data collection, file reviews, evaluations, and continuous improvement.
• Share quality assurance insights and best practices across teams.

Financial & Administrative Accountability

• Support budget preparation with the CFO.
• Monitor expenditures and ensure accountability within assigned service areas.

Equity, Diversity, Inclusion & Accessibility Leadership

• Promote accessible, inclusive, and culturally relevant service delivery.
• Apply anti-racist, anti-oppressive, anti-ableist, anti-colonial, anti-heterosexist, and anti-cissexist frameworks in decision-making.
• Encourage open dialogue and build organizational understanding of equity practices.

Qualifications:

• Master of Social Work (MSW) or equivalent.
• Minimum 5 years of managerial experience in child welfare.
• Deep understanding of the histories and systemic barriers impacting Indigenous, racialized, 2SLGBTQIA+, and other marginalized communities.
• Strong knowledge of the CYFSA, Ministry standards and policies.
• Exceptional leadership, communication, planning, and organizational skills (French and English).
• Strong interpersonal, coaching, conflict-resolution, and problem-solving abilities.

We thank everyone who has applied. We will only reach out to those who apply and match the criteria set out.