| Description: |
The Office Manager will provide support for office management, events, recruitment, on-boarding, off-boarding, payroll, training, employee relations, and other related projects and tasks. A great candidate for this Massage & Rehab is an energetic professional who doesn't mind wearing multiple hats. Highly experienced in customer service, handling a wide range of administrative and executive support related tasks, and able to work independently with little or no supervision, is well organized, flexible and enjoys the administrative challenges of supporting and managing an office of diverse people. Our clinic offers massage therapy, chiropractic, physiotherapy, acupuncture and osteopathy.
Location: Yonge Street and Eglinton Avenue East, Toronto
Part-time hours: 25 per week
Job Types: Part-time, Permanent
Salary: $20.00 - 25.00 per hour
Front Desk Admin Duties:
- Greeting patients, answering incoming phone calls, and delivering world-class service to our customers
- Schedule appointments, check patients in/out, issue invoices and receipts
- Folding and washing linens, towels, and shorts
- Ensuring the overall cleanliness of the clinic Management Duties:
- Perform general bookkeeping, payroll invoices, cash deposits and payment of vendors
- Manage staffing contracts, extensions, expense reimbursements, and payroll deduction forms
- Organizing and managing staff events, workshops, and outreaches
- Ensuring that all practitioner and customer complaints and issues are addressed promptly and effectively
- Keeping track of inventory and sufficient linen supplies for operation
- Hiring, supervising, mentoring, training, and coaching clinic administrator and delegating assignments to ensure maximum productivity
- Recruiting for practitioners, screening, and performing onboarding and offboarding duties
- Overseeing the general operations of the clinic to always ensure a positive environment.
- Call back patients for customer retention
Additional Duties and Responsibilities:
- Creating and posting social media content and engaging with followers
- Create and send out monthly customer newsletters
- Contribute to and maintain clinic monthly promotional schedule
Required Knowledge, Skills and Abilities:
- Must have exceptional people skills, ability to work with patients,
practitioners and office staff.
- Must provide excellent customer service and interact with people from all walks of life.
- Must be detail oriented and able to multitask
- Must have excellent communications skills, both verbal and written
- Must have experience with computer systems, spreadsheets, and word processing
- Must be able to take initiative and become a leader in the office
- Must have some research skills and be able to present findings to management team
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Being a team player and having a positive attitude
Education and Experience:
- A Bachelor’s degree or equivalent
- 2-3 years of clinic administration experience
- Office management experience
- Social media and marketing knowledge (preferred)
Benefits/Perks:
- 20% off all services at this Massage & Rehab
- Partnership discounts with GoodLife Fitness, YogaTree, VRTU MuayThai
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