| Description: |
Role: QE with CC Tools & Amazon Connect
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000
Contact Center Automation Engineer
Key Skills & Responsibilities:
- Strong expertise in Quality Engineering (QE) and testing for Contact Center platforms.
- Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer, or similar.
- Experience with test automation across UI and APIs using Selenium, Postman, Karate, or similar tools.
- Experience with Agent Desktop automation and testing.
- Strong knowledge of Core Java.
- Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse, and similar development/testing tools.
- Experience working in a structured, scaled Agile environment.
- Strong knowledge of AWS and Amazon Connect is a plus.
- French-speaking candidates with strong testing capabilities are preferred.
- Strong troubleshooting, analytical, communication, and collaboration skills.
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