Resident Maintenance Technician

Staffmax is assisting our client in Kelowna, BC for a Resident Manager.  

Summary The Resident Manager is responsible for the day-to-day operations of residential property, including finding and placing qualified residents, and ensuring the property is in good working order. This position has direct responsibility for collecting rents, screening residents, evicting residents, managing vacant properties, property maintenance, managing budgets and the management of on-site staff.

This position reports directly to the Regional Property Manager. This position also has three positions reporting direct to it including One (1) Assistant Resident Manager, One (1) Residential Maintenance Technician and (1) Residential Maintenance cleaner. (when applicable)

Role & Responsibilities:
Workplace responsibilities: (50%)
• Supervise and direct staff and contractors responsible for the scheduling of all preventative maintenance, repairs, services, grounds maintenance, HVAC maintenance, painting, cleaning, and other maintenance to efficiently operate the properties
• Respond to resident requests/problems in a timely and courteous manner • Generate work orders directed to vendors or maintenance staff
• Follow-up with resident(s) to ensure satisfactory resolution of any issue(s)
• Ensure that there is always 24-hour emergency coverage for the property portfolio
• Conduct periodic inspections of the property and resident spaces to ensure compliance with leases and the proper upkeep of the property
• Ensure that property and resident lease files are properly maintained and kept up to date in accordance with company policy
• Assist with administering resident occupancy including providing the new resident with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures and maintenance request procedures
• Monitor all key dates and reporting within the applicable tracking system
• Inspect vacancies for market readiness and repair any deficiencies
• Ensure that utilities are taken over on any vacant bays that come back to the property portfolio at the time of expiry
• Ensure that new residents take over utilities once the property is leased and ensure it is discontinued upon exit.

• Resident Improvements Coordination: o Acts as contact person for residents, trades and professionals while constructing resident improvements
o Co-ordinates administrative procedures such as project and service schedules, cost estimation and turn-over dates
o Ensures work is completed on time and within budget in order to meet Lease obligations to ensure date ready for move in o Verifies final move in and out documents and suite recovery costs to give final approval for payment.

Other: (20%)
• Prepare, Notices, memos, faxes, email, maintain files, and prepare expense reports and other administrative forms.
• Coordinate production and ordering of signs, resident identification, etc.
• Assist in preparation of transaction related documents
• Implement and maintain the Rent roll in YARDI for all contracts
• Coordinate resident move-ins • Obtain estimates/bids for repairs at the property • Sort, code and ensure accuracy and compliance with contracts of all property related invoices
• Coordinate and schedule appointments, on-site and off-site meetings and conference calls
• Collect and organize all property information in a format for quick reference

Budget Management: (15%)
• Detailed verification of all invoice amounts and information with approved work orders or contracts
• Ensure proper property coding on invoices
• Investigate cost reduction opportunities
• Assist accounting with questions related to the property and resolution of vendor issues
• Assist with the preparation of annual operating budgets

Job Site Safety: (15%)
• Always maintain clean and safe facilities/projects
• Performs daily tasks in a safe and professional manner in accordance with company policies and Occupational Health & Safety regulations

Working Conditions:
• Must be able to travel locally for meetings and business requirements
• Must own and properly register and insure own vehicle
• Must possess valid driver’s license
• Willingness to work evenings and weekends for emergency calls
• Arm and finger dexterity required to operate computer keyboard and other office equipment
• Must be able and willing to lift and carry up to 30 pounds

Experience: Must Have:
Demonstrated experience with all areas of residential property operations, including minimum 5 years’ experience in the industry with experience in the following:
• 3-5 years of experience in Property Management required
• Good working relationship and knowledge of the residential property management.
• Working knowledge of New YARDI or ERP software
• Excellent customer service skills
• Strong negotiation and interpersonal skills
• Budgeting acumen
• Background in supervising personnel and directing projects
• Strong experience with marketing principles and practices
• Highly organized and able to quickly pivot between varied responsibilities for this position

Education:
Must Have:
• High School Grade 12 Diploma or GED
• Postsecondary degree in a field related to land development, such as engineering, business, real estate or management

We thank everyone who applied.  Only those selected will be contacted.