SAP Service Delivery Manager


City: Toronto, Ontario, Canada
Title: SAP Service Delivery Manager
Category: IT
EmploymentType: Permanent
Description:

Job Title

SAP Service Delivery Manager

Role

SAP Service Delivery Manager for S/4 HANA engagement

Relevant Experience

14-18 years

Language

English and French

Technical/Functional Skills

  • Have worked on S/4 HANA implementation/support
  • Understanding S/4 HANA Architecture and fit in the design and build of business solution
  • Best utilization of Time Management, People Management, Engagement Management, Risk Management and Scope Management along with Change Management
  • Communicate regular Solution status reports to sponsors, key stakeholders, and team members
  • Responsible for overall development & execution of business production support process and incident management.
  • Account management activities viz. risk assessment and mitigation, issue resolution, customer expectation management
  • Understand the Project objectives, plans, and co-ordination with On-site counterparts (Partner Program Lead, Track Leads and Functional Consultants)
  • Involved with understanding different business processes and to develop an integrated solution
  • Maintain employee satisfaction, reduce attrition
  • To secure acceptance and approval of Integrated Solution deliverables from the Project Sponsor and Stakeholders
  • Making sure the project is delivered in budget, Task executed on schedule, and within scope
  • Preparation and planning for Internal as well as External Auditing
  • Work with standard SAP delivered tools to resolve issues such as SAP OSS notes, support packs, etc.
  • Monitoring of activities related to master data creation /changes, data migration, cutover strategy, manual configuration, creation of variants and scheduling, local changes and alignment of development and integration clients.
  • Proactively escalate and resolve/mitigate project issues, risks, and quality concerns

Good to Have :

  • Domain Industry experience.
  • SAP Project management certification.

Experience Required

  • Minimum 14-18 years of experience as SAP Service Delivery Manager for S/4 HANA engagement

Roles & Responsibilities

  • Ability to lever Roll Outs/Support independently as SAP Service Delivery Manager for S/4 HANA engagement
  • Control all phases such as requirement gathering, solution design configuration, developments, and Functional Specification delivery related to all competencies mentioned above.
  • Liaising up with the various stakeholders as per the requirement
  • Ready to work in 24*7 support model

Generic Managerial Skills

  • Strong communication and collaboration skills

Work Location

Valcourt, Quebec - Canada

Company:
Staffmax Staffing & Recruiting