Senior Quality Control Cellphone Repair Technician

City: Mississauga, Ontario, Canada
Title: Senior Quality Control Cellphone Repair Technician
Category: IT
EmploymentType: Temp-to-Hire

We are hiring a Senior Quality Control Technician for one of our clients in Mississauga. As the Senior QC Tech, you will be responsible for carrying out routine repair and quality inspection of cellular products and ensuring that all products are inspected / processed against the approved standard operating procedures and in line with ISO/R2 standards. If this sounds like a fit for you we would love to hear from you!

Compensation: $20 - $25+/hr - depending on experience


  • Repair, unlock all incoming devices and diagnose, troubleshoot as needed. Provide recommendations for resolving the technical issues.
  • Ensure that all repairs meet or exceed company quality standards and customer requirements. Attend meetings with customer to resolve quality related issues.
  • Data Validation – Ensure data wipe as per NIST regulations and maintain data validation report on a monthly basis as per ISO/R2 requirements.
  • Manage return products (parts and devices) from customers and provide accurate judgment based on the condition of the received products
  • Responsible for inspection of parts, calling for repairs, by following standard operating procedures.
  • Assist QC Manager in approving incoming parts by reviewing specifications, conducting visual test, measurement tests and in rejecting/returning unacceptable products.
  • Contribute in maintaining R2/ISO environment impact matrix and RISK register, review and update monthly or need basis. Ensure to address the medium to high risk areas and conduct reassessment to ensure the impact/risk is within acceptable level.
  • Assist in verifying Supplier documents (Supplier confirmation letter, Packing list) as per ISO/R2 requirements.
  • Contribute in maintaining Hazard Matrix – identify hazard areas, application of control measures, assessment and reassessment to ensure the hazard risk is within acceptable level.
  • Contribute in maintaining Preventive Maintenance register- Record all the equipment and tools in use with the required manufacture manual and service details. Update periodically to ensure the data is up to date.
  • Downstream Vendor – Assist in diverting non-functional focus material to downstream vendor and ensure they are being recycled.
  • Assist QC Manager in approving in-process production by reviewing specifications, conducting visual & measurement tests and quality control manager of changes that need to be made.
  • Assist QC Manager in approving finished products by confirming specifications, conducting visual test, measurement test.  Repair failed products when repair is possible.
  • Maintain safe and healthy work environment by following standards and procedures and complying with legal regulations.
  • Work in coordination with the QC Manager in planning and prioritizing tasks in the department and accomplishing accordingly.
  • Maintain accurate record of performed work, parts in Microsoft Excel or google spreadsheet, as advised by QC Manager
  • Adhere to ISO/R2 standards
  • Recommend product quality improvement to management based on customer demand
  • Verify daily failure reports and suggest for action depending on product quality.
  • Update job knowledge by participating in training opportunities; reading technical publications.
  • Perform other related duties as assigned.

Skills Required:

  • Min 5 years of relevant experience
  • Degree or Diploma in related field
  • Expert understanding of cellular products – devises, parts, accessories
  • Experience of working with Android and Apple operating systems
We thank everyone who applies. However, only those selected for an interview will be contacted. 
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