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We are seeking a friendly and detail-oriented Service Cashier to join our team. The ideal candidate will be responsible for processing customer transactions, providing exceptional service, and maintaining an organized checkout area. If you enjoy working in a fast-paced environment and have a passion for helping customers, we would love to meet you!
Location: Scurfield Blvd and Waverley St, Winnipeg
Pay Rate:$19/hr
Start Date: Asap
Hours: Monday to Friday
POSITION SUMMARY
- Greets customers politely & efficiently processes transactions while remaining sensitive to customers' concerns.
- Maintains payment records by accurately posting payments on customer service orders, recording payment methods, processing warranty information, etc.
- Balances the cash drawer and notifies the Controller of any discrepancies.
- Understands the cash-handling procedures at the dealership and conducts all transactions accordingly so that all cash, cheques, and charges are accounted for.
- Monitors the progress of customers' vehicles in the Service Department to update customers on progress and to plan for when rental vehicles will be returned.
- Works with customers to ensure their enthusiasm.
WHAT THE WORKER IS LIKE?
- Is professional, patient, and caring when dealing with customer transactions and throughout interactions with other departments.
- Must be detail-oriented, thorough, and able to work independently.
- Must be able to read and interpret customer service orders and be familiar with dealership parts and labor rates and with the policies of the dealership concerning methods of payment.
- Can handle dissatisfied customers with sensitivity and understanding and, if necessary, by introducing them to the appropriate department and ensuring that their questions are answered.
- Works congenially in stressful situations.
- Able to work accurately and quickly in handling customer payments to promote customer enthusiasm.
- Knowledgeable about the organization of the dealership in order to answer customers' questions about repairs & charges or to request that the appropriate person work with the customers in those areas.
- Must be comfortable working with high dollar amounts and accurate in maintaining records of transactions in order to balance the books at the end of the day.
- Must be able to work closely with the Controller, advising the manager of any discrepancies or other problems encountered.
WHAT THE WORK IS LIKE?
- Fast paced, detail-oriented work ensuring things are correct before completing a transaction with a customer.
- Entails a considerable amount of paperwork, multi-tasking and computer work when handling transactions
- Control of payments and cash is critical for the security of dealership assets.
- Requires a high level of customer interaction and requires flexibility in the interest of generating customer enthusiasm
If you are passionate about customer service and eager to contribute to the team during the busy season, we encourage you to apply!
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