| Description: |
Work Schedule:
- Monday to Friday, 40hrs per week (8am - 4:30pm)
Term:
- Temporary contract with chance of permanent hire
Wage:
- Starting around $19.00 per hour, depending on experience.
Start Date:
Qualifications & Skills:
- Strong customer service abilities.
- High attention to detail.
- Ability to handle multiple tasks efficiently.
- Solid work ethic and professionalism.
- Ability to connect with customers both in-person and over the phone.
Key Responsibilities:
- Welcome and assist customers with professionalism, building rapport and addressing their needs courteously.
- Handle customer complaints sensitively, working to resolve issues or escalating when necessary.
- Collaborate effectively with other teams within the dealership.
- Process transactions swiftly and accurately, ensuring all charges for parts, labor, and repairs are correct.
- Follow dealership procedures for transactions, including verifying accounts, posting payments, and recording warranty work.
- Handle cash and make accurate change.
- Manage the reception team’s schedule and address absences as needed.
- Understand and communicate information about vehicle rental conditions, types, and prices.
Work Environment & Duties:
- Frequent interaction with staff across all departments.
- High level of detail-oriented work, particularly involving large-dollar transactions.
- Regular paperwork and record-keeping related to payments and charges.
- Heavy use of computers and phones in a fast-paced environment.
Position Overview: The Service Cashier is responsible for greeting customers, processing payments, and maintaining accurate transaction records. This role involves balancing the cash drawer, following cash-handling procedures, and ensuring that all customer payments are properly accounted for. The Service Cashier also monitors the progress of vehicle repairs and coordinates the return of rental vehicles.
Key Attributes:
- Professional, patient, and customer-focused.
- Detail-oriented and able to work independently.
- Familiar with service orders, dealership rates, and payment policies.
- Skilled in handling difficult customer situations with care and tact, redirecting issues to appropriate departments when needed.
- Able to manage high-dollar transactions with accuracy and attention to detail.
- Works well under pressure, ensuring all payments are processed quickly and correctly.
Work Style:
- Fast-paced, detail-focused environment.
- Significant paperwork, multi-tasking, and computer work.
- Critical role in maintaining the security of dealership assets through precise control of payments.
- High level of customer interaction, requiring flexibility and a commitment to enhancing the customer experience.
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