Systems Support Professional

City: Porto , Ontario, Canada
Title: Systems Support Professional
Category: IT
Employment Type: Permanent
Systems Support Professional  3 Position 
1,000 - 1,500 EURU - Full Time - Permanent 
St. Miguel - Azores Archipelago - Portugal

What You Will Do

We know that IT solutions require more than just technology – they need skilled people behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with technology. 

  • Provide remote service assistance through the use of various web-based remote support tools when necessary. 
  • Receive and respond to service requests for assistance via telephone and email in accordance with each client’s Service Level Agreement (SLA). 
  • Maintain service ticket ownership throughout the life of the support incident. 
  • Escalate high profile issues to the Service Desk Manager for appropriate handling and routing. 
  • Actively monitor all customer systems and services and respond to device-down scenarios. 
  • Develop knowledge of multiple systems and processes in order to troubleshoot problems. 
  • React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager. 
  • Follow all other processes and quality standards as assigned by the Service Desk Manager. 
  • *Availability to work on 24/7 shifts*


  • College diploma or equivalent. 
  • Current industry?relevant certifications (Microsoft, Cisco, VMware, etc.) would be an asset. 
  • Strong knowledge of (and ability to troubleshoot issues related to) Operating System, Antivirus, Malware, Spyware, Active Directory, Printers,              Mobile Device activation, etc. 
  • Strong knowledge of common client?side productivity application suites (Microsoft Office 365, Google Workspace, SSO, Cloud platforms, etc.) 
  • Basic working knowledge of server?side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper?V, VMware          vSphere, etc. 
  • Basic working knowledge of (and ability to troubleshoot issues related to) Network Operations Center, monitoring and management of the                 network, servers, databases, firewalls, devices and related external services. 
  • 1-3 years of previous support experience working in a technology / systems department directly supporting customers. 
  • Fluent in English (mandatory). 
  • Strong written and communication skills; strong interpersonal skills. 
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