| Description: |
We are seeking a knowledgeable and motivated Tech Support Specialis t to join our team. The ideal candidate will provide technical support to employees in a predominantly Windows environment, manage user onboarding and offboarding, troubleshoot printer issues, and assist with password resets. This role is essential for maintaining efficient IT operations and ensuring a seamless user experience.
Location: Winnipeg, MB
Pay Rate: $18-$22/hr
What to be excited for in this role:
- Responding to service desk tickets onsite or remotely; maintain a high standard of organization and cleanliness at servicing sites.
- Fulfilling requests; installing and configuring software and hardware; set up user accounts, permissions, and passwords. Ensure security through access controls, backups, and firewalls.
- Troubleshooting software/hardware issues and upgrade operating systems as required.
- Liaising with vendors and other IT personnel for problem resolution.
- Provide events and facility support to all venues.
- Provide technical support to business and event partners.
- Providing status updates to users; report user feedback and potential product/ service requests.
What we need from you:
- Proven experience as a help desk technician or similar role supporting and maintaining critical IT systems.
- Technical training, which may include Community College or University training, vendor specific certification(s), and/or verifiable self-study.
- Ability to work with the utmost of discretion and confidentiality.
- Outstanding customer service, listening, and communication skills.
- Excellent interpersonal and customer service skills with the ability to provide services at all levels of the organization.
- Ability to be flexible and physically move/crawl in small, confined spaces to install cables.
- The ability to handle competing demands and related resource and schedule constraints.
- Ability to work effectively and independently, with limited supervision, and as part of a team.
- Strong working knowledge of the following are considered assets:
- Windows and MAC operating systems.
- Microsoft Office 365 and all commonly used business software.
- LAN/WAN networks, TCP/IP wireless and structured cabling.
- Strong understanding of wireless technology.
- Experience with Firewalls and remote VPN remote implementation.
- Experience with backup and recovery software and methodologies.
- Willingness to learn is a must for someone to be successful in the role – Given the changing nature of this field, applicants will be encouraged to and must be prepared to continually upgrade their knowledge and skills.
- Flexibility to work evening and weekend events.
We thank all who apply, however only those selected for an interview will be contacted.
|
