Temporary-Parking Permit Program Assistant

Responsibilities:

• Provide excellent customer service.
• Respond to a high volume of phone calls, emails, and in-person inquiries.
• Process Parking Permit transactions, ensuring accuracy and verifying medical information.
• Address and resolve customer complaints and issues with professionalism and empathy.
• Handle inbound and outbound mail.
• Record transactions accurately and in a timely manner.
• Maintain a well-organized and welcoming office area.
• Communicate consistently in a respectful, responsive, and responsible manner.
• Respect and value the diversity of communities and individuals.
• Regularly prioritize workload to meet deadlines.
• Perform other duties as assigned.

Qualifications:

• High School Diploma required; post-secondary education in Office Administration is an asset.
• Experience working in customer service, including direct interaction with diverse clients.
• Strong customer service skills: polite, considerate, patient, calm under pressure, empathetic, friendly, and solution-oriented.
• Proficiency in Microsoft Office 365.
• Accurate and efficient data entry skills.
• General knowledge and experience working with persons with disabilities.
• Understanding of accessibility standards and accessible customer service practices.
• Ability to work independently and collaboratively within a team, demonstrating initiative and cooperation.

We thank everyone who applied. Only those selected for an interview will be contacted.