Tenant Services Coordinator


City: Toronto, ON, Canada
Title: Tenant Services Coordinator
Category:
EmploymentType: Permanent
Description:

Tenant Services Coordinator
Location: Yonge Street, Toronto (Full-Time, In-Office)
Salary: $50,000–$56,000 annually
Free Onsite Parking Provided

We are seeking a Tenant Services Coordinator who thrives in a fast-paced, customer-focused environment and enjoys supporting a dynamic team through exceptional administrative work. Based in a busy commercial property management office, this role is the front-line liaison for tenants, handling inquiries and providing outstanding service with professionalism and care.

Key Responsibilities

Coordination & Administration

  • Maintain accurate records and update property management systems (e.g., Yardi).

  • Input and manage work orders through AngusAnywhere.

  • Process monthly tenant billings, purchase orders, and work permits.

  • Support the planning and execution of tenant events and initiatives.

  • Manage event calendars, assist in creating tenant welcome packages, and handle ad-hoc projects.

  • Assist with Tenant Satisfaction Surveys and reporting.

  • Maintain organized filing systems and archives.

  • Oversee day-to-day management office operations including supplies, copiers, couriers, and associated budgets.

Communication & Customer Service

  • Serve as the first point of contact for tenants, staff, and contractors, maintaining open and effective communication.

  • Respond to all incoming calls and email inquiries promptly and professionally.

  • Manage and distribute Tenant Advisory Notices and other communications.

  • Collaborate closely with site staff and various internal teams to ensure tenant needs are met efficiently.

Qualifications

  • Minimum 1 year of customer service experience; administrative experience preferred.

  • Strong passion for customer service with a proactive, solutions-oriented approach.

  • Highly organized, adaptable, and detail-oriented.

  • Excellent problem-solving skills with the ability to manage complex situations.

  • Interest in commercial property management is an asset.

  • Proficient in Microsoft Office applications.

  • High level of professionalism and ability to interact with business tenants.

  • Strong communication skills and a collaborative mindset.

  • Post-secondary education preferred.

Company:
Staffmax Staffing & Recruiting