Location: Remote / On-site (as required)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Pay Rate: $22 – $25/hour (based on experience)
Job Description:
We are seeking a Tier 2 Support Representative to join our team on a temporary basis. This role involves handling customer support tickets, troubleshooting issues, and providing timely resolutions in a professional and customer-focused environment.
The ideal candidate will have strong problem-solving skills, the ability to work with customers effectively, and a willingness to learn and support basic technical troubleshooting (non-heavy technical role).
Key Responsibilities:
- Manage and resolve customer support tickets in a timely manner
- Troubleshoot basic to intermediate issues and identify solutions
- Communicate clearly with customers regarding updates and resolutions
- Escalate complex issues to appropriate teams when required
- Document all actions and updates in the ticketing system
- Ensure a high level of customer satisfaction
- Follow company processes and support guidelines
Requirements:
- Previous customer service or support experience preferred
- Strong communication and problem-solving skills
- Ability to troubleshoot issues using logical thinking
- Comfortable working with ticketing or CRM systems
- Ability to work independently in a fast-paced environment
- Reliable availability Monday to Friday, 9–5
Nice to Have:
- Experience in Tier 1 or Tier 2 support environment
- Basic technical troubleshooting experience
